Patrons Manager

As a Patrons Manager, working closely with the Head of Collection Committees & Patrons and the Senior Patrons Manager, you will sustain and develop Tate’s Patrons scheme, focusing on stewarding existing Patrons and recruiting new supporters to maximise income.

What you will do:

Strategy & Management
• Work closely with the Senior Patrons Manager to plan and implement an effective strategy for Tate’s Patrons schemes in order to meet annual income and new business targets and encourage Patrons to increase their involvement with Tate.
• Create and deliver an engagement programme across all patronage tiers (Platinum, Gold, Silver and Young) that supports the objectives of the scheme and is complementary to Tate’s wider programme, in collaboration with relevant colleagues.
• Take responsibility for the planning and delivery, in collaboration with relevant colleagues, of regular recruitment campaigns, events and initiatives in accordance with the agreed strategy.
• Support the Senior Patrons Manager in the delivery of team administration to ensure efficiency, identify opportunities to streamline these processes wherever possible and implement delivery according to agreed strategy.
• Support the Head of Patrons & Collection Committees and the Senior Patrons Manager in carrying out ongoing reviews and benchmarking exercises of the Patrons scheme that consider how Tate can best deliver a successful programme.

External Relationships & Fundraising
• Recruit new Patrons at all levels in person, over phone/online calls and in print.
• Develop strong relationships with existing Young, Silver, Gold and Platinum Patrons, encouraging Patrons to upgrade to higher levels and to extend their support to other areas of Tate’s work.
• Manage an individual portfolio of current and prospective Patrons, progressing their relationships with Tate in accordance with agreed strategy.
• With oversight from the Head of Patrons & Collection Committees, work with the Senior Patrons Manager to build effective working relationships with the Patrons Executive Committee and other key external volunteers, organising regular meetings to ensure good communication and identify new Patron prospects.
• Capture and record donor feedback; in particular, collect feedback on the Patrons programmes and individual donor interests before, during and after Tate events.
• Ensure first-class donor stewardship adhering to best practice Tate policy and provide excellent customer care by responding to queries swiftly and effectively.

Internal Relationships & Collaboration
• In collaboration with the Senior Patrons Manager and colleagues across Tate, identify and capitalise on opportunities to further engage current Patrons of all levels and to foster awareness of the Patron schemes among supporters of other areas of Tate’s activity.
• In collaboration with the Senior Patrons Manager, as well as the Engagement & Events team, plan and deliver the Patrons events calendar across the year. Responsibilities will include: creating guestlists for these events, including new prospects; preparing speaking notes for senior staff and senior volunteers; working with senior volunteers to organise for events to be hosted externally where appropriate.
• Work closely with the Membership team to ensure consistency between the two programmes and that Members are being encouraged to upgrade, to provide regular updates on Patrons’ activity, and to identify new pools of prospective Patrons.
• Keep abreast of events in Tate’s public programme that may be of interest to Patrons and, as relevant, liaise with the Membership team regarding access for Patrons.
• Build and maintain working relationships with senior colleagues in Development and across Tate, promoting the objectives of Tate Patrons and ensuring productive cross-team liaison.
• Build and maintain working relationships with Tate curators and manage their involvement in the Patrons programme.

Operational
• Implement the agreed strategy for renewing Patrons’ support on time, with the aim of meeting annual targets for donor retention.
• In collaboration with the Senior Patrons Manager, Patrons Events Manager and fellow Patrons Manager, contribute as required to the planning and delivery of recruitment events as well as the seasonal events programme for current Patrons.
• With oversight from the Head of Patrons & Collection Committees, work closely with the Senior Patrons Manager and the Patrons & IC Manager to effectively manage the Patrons Executive Committee, its members and formal meetings.
• Oversee subscriptions administration for joining Patrons, and the ongoing administration of current Patron memberships, in liaison with the Senior Patrons Manager and fellow Patrons Manager and with the support of the Patrons and International Council Administrator.
• Capture and record donor intelligence and feedback before, during and after Tate events.
• Ensure donor records are kept current and accurate on the Divisional database (Raiser’s Edge).
• Attend out-of-hours Tate events and broader events in the local arts scene when necessary.

Museum Website: https://careers.tate.org.uk/members/modules/job/detail.php?record=561