Security First Line Manager

Security First Line Manager
Full-time, permanent contract

Working 4 ON / 4 OFF averaging 42 hours per week, both days and nights
£34,406 per annum
Apply by 12pm (midday) on 2nd March 2026

Interviews for this role will be via an assessment day on Wednesday 11 March 2026 only.



About the role

The Visitor and Security Services department is looking for a Security First Line Manager to help provide a welcoming, safe and secure environment for our visitors, staff, and our world-famous collection. The successful candidate will oversee their team and provide operational management of security and emergency responsibilities.

You will help your team in protecting the Museum and engaging with visitors by managing crowds, monitoring required checks or patrolling the Museum to provide a visible presence. This will involve effective planning and coordinating resources, making operational decisions and managing emergency situations and team performance, all to provide a safe, secure and fulfilling environment for the Museum's visitors.

About the department

The Visitor and Security Services Department (VSS) works across the Museum to ensure our visitors are able to make the most of their visit. Whether it is managing public safety, selling tickets to exhibitions, providing information on the Museum's collection or patrolling the Museum to make sure it is safe and secure, our staff are focused on delivering an excellent experience for every visitor and to provide security for the Museum, staff, visitors and one of the most important collections in the world.

In 2024, the British Museum in Camden received 6.5 million visitors, more than any other museum in the UK. The Museum is now undergoing an extraordinary project of transformation including re-imagining the visitor experience. As part the first and last person visitors see and a member of the Visitor and Security Services department, you will have a key part to play in this. To this end, the successful candidate will be able to deliver security awareness and customer service to a high standard.

This is an exciting time to join a dynamic and developing department where you will play your part in delivering a world class service. A full overview of the VSS department at the Museum can be found here https://www.britishmuseum.org/about-us/jobs/vacancies-visitor-and-security-services-department

About you

The ideal candidate will be a Security Services professional whose skills and experiences are:

* Line and operational management
* Managing safety, security and emergency responsibilities and situations
* Strong communication skills
* Identifying opportunities for improving operational delivery
* Motivating a diverse team

The post holder will need to hold an SIA Licence however applicants without a valid licence are encouraged to apply as the Museum will support the right candidates through the training and licencing process.

Benefits

* Be a part of a world-renowned institution, where history, culture, and innovation come together!
* Generous Leave: 25 days annual leave (rising to 30 with service) plus 2.5 privilege days and bank holidays.
* Family Friendly Perks: enhanced maternity pay, shared parental leave and more.
* Financial Support: Interest-free travel loans and rental deposit loans.
* Wellbeing: Access to our Employee Assistance Programme for mental health and wellbeing support.
* Everyday Extras: Subsidised staff canteen, and discounts in our gift shop.
* Exceptional Pension: Secure your future with one of the UK's most generous defined benefit schemes - guaranteed income for life.
* Cultural Perks: Free tickets to exhibitions, plus complimentary and discounted entry to leading museums and galleries worldwide.



Additional details

If you have any additional needs that we should be aware of to support you with your application, please provide details

*Unfortunately, for this role we are unable to offer Sponsorship to applicants*

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Museum Website: https://www.aplitrak.com/?adid=cm9yeS5idXJucy4xODE1Ny4xMTE5M0Bicml0aXNobXVzZXVtLmFwbGl0cmFrLmNvbQ