Details:
Location:
BloomsburyCategory:
Front of house/visitor servicesSalary:
£33,033 per annumContract type:
Contract PermanentHours:
Full timeTelephone:
020 7323 8000Visitor and Safety First Line Manager
Key areas of responsibility:
• Manage a team and undertake all line management responsibilities including:
o performance and appraisal;
o engage and motivate the team;
o support training, personal and professional development, and more.
• Plan and co-ordinate resources effectively, assigning duties and ensuring appropriate operational staff cover / deployment;
• Manage safety and security in public spaces by, for example, managing visitor flow, actively patrolling, monitoring and ensuring that required checks have been undertaken;
• Manage operational situations including emergencies, incidents and visitor complaints, escalating as appropriate;
• Manage Health and Safety for staff and visitors by ensuring all checks and responsibilities are correctly undertaken;
• Provide information and guidance to visitors on all areas, including special exhibitions, the public programme, collections and facilities;
• Encourage visitors to provide feedback and act to pass these on;
• Use the Museum’s collections and displays to engage and inspire visitors.
• Any other duties as assigned.