Receptionist/Administrator

Receptionist/Administrator
Location: Dudley
Salary: £20335 per annum (FTE £25418.75)
Hours: Between 8.00 am – 6.00 pm, 4 days per week on 7-day rota basis (32 hours per week)
Contract: Part-time, Permanent

The Black Country Living Museum is seeking an organised Receptionist/Administrator to join the Visitor Welcome Team. You’ll play a crucial role in ensuring our guests experience a professional welcome by providing a seamless service upon arrival. If you're a proactive problem solver with excellent communication skills, we'd love to hear from you!

What will you be doing?
• Providing respectful and inclusive customer service in person, over the phone, and via email communications.
• Using digital systems for visitor transactions and cash handling.
• Checking building safety daily before visitors arrive.
• Managing and keeping record of incoming deliveries.
• Controlling access at entry gates and verifying credentials.
• Handling incoming and outgoing mail efficiently.
• Assisting with various clerical tasks across departments.
• Manage lost property and communicate with visitors.
• Following policies, procedures, and safety guidelines.
• Serving as a Learning Centre Fire Marshal (training provided).
• Perform other duties as needed.

What are we looking for?
• Positive and inclusive communication skills.
• Experience of manning a business reception desk.
• Demonstrable administrative experience.
• Confident IT and written skills.
• Excellent organisational skills.
• Ability to work as part of a team and independently.

Who are we?
We are an award-winning 31-acre open-air museum. Throughout our 47-year history, our aim has always been clear: Inspiring your discovery of the Black Country. We ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.

What can you expect?
• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.

What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.

BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.

Closing date: 12 May 2025

Interviews are expected to take place around 7 days after the closing date, adjustments will be made should successful applicants be unable to attend.

As we say in the Black Country, tara-a-bit!

Museum Website: https://bclm.livevacancies.co.uk/#/job/details/216