Front of House Supervisor

Are you motivated to lead a team to provide exceptional customer service?

About the role
If you thrive off working in a unique customer service environment and are motivated by ensuring a superb experience, we want to hear from you!

Joining our Visitor Experience (VE) management team, you will lead, manage and motivate an inspired team of VE Assistants. Ensuring the delivery of great customer service, you will encourage your team to provide thought-provoking and memorable visits which reflect the magnificence of our the Science Museum in London.

In this role, you'll oversee the smooth and safe running of the daily operation of all visitor serviced areas to solving various problems and visitor queries. You will fully utilise and develop your team's skills, and promote a culture of high performance, consistent delivery and diversity and inclusion.

Our VE Team is committed to developing and investing in your career as well; you will work closely with the Visitor Experience Training Manager to deliver an ongoing programme of training, which will help develop the team and embed a culture of performance, but also develop your managerial and training skills.

Internal Job Title: Assistant Visitor Experience Manager
Contract: Permanent, Full time, 37.5 hours per week
Salary: £30,138 per annum

Download the Vacancy Information Pack file under 'Attachments' on this vacancy listing on the Science Museum Group website for more details about the role and the application process.

About you
With previous experience or exposure to line managing a large and diverse team in a customer facing environment, you will be confident in training and leading your team to deliver excellent customer service to our visitors.

You are a great communicator and have a passion for delivering an exceptional visitor experience will inspire others to do the same. You have worked towards target which enables you to set ideal standards for others, and you are adaptable with the ability to prioritise in order to meet the demands of peak periods.

Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match perfectly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

About us
The award-winning Science Museum is not only famous for its unrivalled collections but also for its visitor care. As part of the Science Museum Group, we aim to Inspire Futures. In joining the Visitor Experience team at the Science Museum, you will play a key role in making a significant difference to the experience of over 3 million museum visitors a year!

What we offer
Joining us as an employee, you will have the opportunity to develop your career in a world-class museum group. We understand that work/life balance and wellbeing is crucial to our colleagues, so we offer the perks listed below, as well as support for things that happen in life such as parental and adoption leave, sickness, and career breaks.

* Support with personal and professional development
* 27 days annual leave in addition to bank holidays allowance
* Employee assistance programme
* Enhanced contributory pension
* Unmind App and other wellbeing support
* Interest-free loans
* Days Out discounts
* Health & Dental Insurance

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.

Museum Website: https://www.aplitrak.com/?adid=aHJzZXJ2aWNlLjkwOTY5LjExMTkzQHNjaWVuY2VtdXNldW0uYXBsaXRyYWsuY29t