Retail Assistant

Part time, Fixed Term vacancies are available:
- May 2024 to end September 2024
- July 2024 to end October 2024
- July 2024 to end February 2025

About the role

We are now recruiting for a small number of Retail Assistant positions to be part of our friendly and dedicated team. As a Retail Assistant you must be passionate about providing the best possible experience every time you engage with our visitors. You’ll be outgoing and enjoy making our visitors feel welcome.

If you have proven Retail or customer service experience, we want to hear from you. You must be passionate about providing the best possible experience every time you engage with our visitors. You’ll be outgoing and enjoy making our visitors feel welcome.

You’ll be able to choose from a number of days per week to suit your lifestyle. Opportunities to work 2 days, 3 days, or 4 days per week may be available either working full days or providing lunch time relief.

Full day hours will usually be 09.30 a.m. to 5.30 p.m. per day excluding a one-hour unpaid lunch break each day. Lunch time relief hours will usually be 12 noon to 4.00 p.m.



The difference you’ll make

In all that you do, you'll support the Retail Team by providing excellent direct customer services. Reporting to the Shop Manager your responsibilities will include:

- Working flexibly undertaking a range of tasks including providing customer information, counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with our standards, aims, and objectives.

- Developing and maintaining a thorough knowledge of all products to be able to identify features and benefits and introduce appropriate linked sales.

- Contributing to the achievement of sales targets by proactively promoting our shop products and/or tickets.

- Ensuring the security of our cash, stock, equipment, and property within the shop/ticketing area.

- Maintaining the standards of merchandising, display and housekeeping required.

- Carrying out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.

- Receiving, checking, and pricing deliveries, ensuring that stock is well maintained and securely stored.

- Assisting the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.

- Checking tickets upon entry to the exhibition to ensure the ticket is valid and assisting visitors as necessary.


For more information and to apply, please visit our careers portal.

The closing date for completed applications is 12 noon on Monday, 06 May 2024.

Museum Website: https://www.nationalgalleries.org/careers