Guidebook Seller

This specialist role is absolutely essential to generating income for the Museum through Soane Museum Enterprises. The Guide Book Seller greets every visitor, offers to sell them a guidebook and map as well as explaining the best way to enjoy the Museum. This role also supports the museum’s shop, has excellent personal development opportunities and is a brilliant opportunity for someone who is keen to work in a Museum environment.

You should have an interest in working in a Museum and be a good communicator. You will have a positive approach to sales and a flexible style of appropriate selling, adjusting your style accordingly to the visitor.

Key aspects of the role
• Provide a warm and courteous welcome to visitors who arrive at the Museum and answer any questions they may have about their visit, ensuring the principles of diversity and inclusion for all are met.
• To deliver our Guidebook and Tours sales targets to meet the Museums KPI’s as well as actively supporting other museum income sources.
• To work as part of the Retail team to provide a professional and enjoyable shopping experience.
• To fully understand the security procedures of the Museum and play an integral role in protecting the museum’s collection.
• Follow accurate money handling procedures.
• Work as part of the Retail Team to provide adequate shop cover.
• Restocking of shop products and help with appropriate retail tasks.
• To take care of your personal health and safety and that of others and report any health and safety concerns. Ensure pro-active compliance with the Museums Health and Safety policies.

Person Specification
• Sales experience
• Experience of using POS & till systems
• Good communication skills
• Friendly, confident and welcoming manner
• Positive attitude to visitor engagement
• Reliable, responsible and trustworthy
• Strong cash handling skills
• Flexible approach
• Smart appearance
• Good standard of spoken English (essential); additional languages desirable.
• Have a positive approach to sales and a flexible style of appropriate selling, adjusting your style accordingly to the visitor
• Ability to work to targets
• A positive response to receiving feedback & guidance
• Ability to show sensitivity to a museum/historic house environment, where attention to security, and to the care of the collection and fragile interiors, is paramount
• An active interest in learning about the Museum and relaying this information to visitors

Museum Website: https://www.soane.org/about/work-with-us