Retail Assistant

Retail Assistant
Fixed term (1 year)
Full-time
London
£25,210.92 per annum

Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

We are looking to recruit a Retail Assistant.

The post holder will be responsible for delivering the commercial activities of the Museum with the sale of goods and services in our retail and visitor areas and supporting the delivery of museum events.

Key duties of this role will be the preparing, monitoring and operating of our exciting new Soft Play attraction and associated ‘pop-up’ gift shop. You will provide high standards of customer care through proactive engagement with our visitors. Your duties will also include managing daily bookings, session times and capacities, as well as processing sales of tickets and shop stock via EPOS tills and booking platforms across all the museums retail outlets and experiences.

Candidates should have excellent customer service skills, a friendly attitude and the ability to multi-task. You must be able to demonstrate the ability to deliver an exceptional visitor experience, ensuring that The Royal Air Force Museum exceeds the expectations of all our visitors.
Ideally you will have previous retail or customer facing experience, be a team player and keen to learn new skills. You will be enthusiastic about presenting the Museum, the RAF and the RAF stories to all our visitors.

This is a full-time, 1-year fixed term role, working 35 hours per week, 7 hours per day, between the normal hours of 9.15am and 5.15pm on any 5 days out of the 7-day week. The actual working hours will vary from week to week according to the departmental roster and will include working weekends, public holidays and early mornings/evenings as necessary. Flexibility will be required in terms of hours and days worked, based on operational requirements.
This role will be based at our London site.

To apply:

• Please download the full job description on our website at: https://www.rafmuseum.org.uk/about-us/job-vacancies/retail-assistant-7/

• Please click on the following link to apply for this role. You will be taken to our applicant tracking system – https://royalairforcemuseum.peoplehr.net/Pages/JobBoard/Opening.aspx?v=40de7868-da40-4df2-a216-7871a37d574e


• Closing date for applications: 1 March 2026

• Interviews will take on: 12 March 2026

Museum Website: https://www.rafmuseum.org.uk/about-us/job-vacancies/retail-assistant-7/