Part Time Retail Assistant - Fixed Term Contract

Retail Operations
• Welcome and greet all customers to the retail shop and ascertain the customer’s needs and wants.
• Maintain outstanding store condition by adhering to merchandising protocols and strategies, and keeping excellent stock replenishment and display standards.
• Adhere to all stock policies for write offs and deliveries.
• Take an adaptable and resourceful approach to all daily retail operational procedures.
• Accurately record daily sales and transactions through the point of sale systems and provide excellent cash handling skills.
• Maximise all sales opportunities and take a proactive approach at engaging with potential customers. Recommend and display items that match customer needs.
• Have excellent and up to date product knowledge to encourage engagement and storytelling to customers.

Customer Service & Museum Operations
• Welcome all visitors and inform about the Collection and all the facilities it has on offer, such as our exhibitions, events, lectures and public tours.
• Deal with all visitor enquiries and comments in a timely and efficient manner by ensuring full and up to date knowledge of the Collection’s programme and events.
• Actively engage visitors in the work of the Collection to encourage meaningful engagement and charitable giving.
• Uphold health and safety and emergency procedures ensuring visitors safety and security is always a priority.
• Work on occasional events and functions, which will require flexibility in hours worked.
• Any other tasks or duties requested by the wider museum team.

Museum Website: https://www.wallacecollection.org/about-us/join-team/