Relationship Manager

Location: St Pancras
Contract: Fixed Term until 31st March 2027
Hours: Full time (36 hours)
Grade: B
Salary: £34,608 per annum

About the role
The Business and Intellectual Property Centre (BIPC) at the British Library exists to help aspiring entrepreneurs and established business owners take their businesses to the next level.

Get Ready for Business Growth is the BIPC’s flagship scale up provision. It is a virtual, cohort-based programme of support, comprising a mixture of workshops and 1:1s.

We are an enthusiastic team dedicated to helping our scale up businesses thrive. We are seeking a Relationship Manager to support the administration of the Get Ready for Business Growth programme, above all you will ensure a seamless and successful client journey for our businesses.

Working closely with the other Relationship Manager you will guide 12-13 businesses each through the programme every quarter; providing a central point of contact, tracking their progress, overseeing their engagement, and referring them to other support channels where appropriate.

You will also remain on hand after the formal programme of support is over, helping to engage a 700+ strong network of our programme's graduates through quarterly events and ad hoc opportunities.

The role would suit someone with both excellent interpersonal skills and a strong eye for detail. An understanding of the challenges faced by small businesses is also desirable.

About us
We are the national library of the UK and we are here for everyone. Our shelves hold over 170 million items – a living collection that gets bigger every day. Although our roots extend back centuries, we aim to collect everything published in the UK today, tomorrow and far into the future. Our trusted experts care for this collection and open it up for everyone to spark new discoveries, ideas and to help people do incredible things.

What we can offer you
- A competitive salary.
- A fantastic pension scheme with minimum employer contributions of 28.97% (this may be higher dependent on grade).
- Flexible working hours, with the ability to take up to 5 days flexi leave in a 3-month period.
- 25 days holiday.
- Full details of employee benefits can be found on our Careers: Benefits page.

Things you need to know
- We are unable to provide sponsorship under the UK Skilled Worker visa for this role.
- Successful candidates must undergo a criminal record check (DBS check).
- Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.
- We particularly welcome applications from Black, Asian, Mixed Race and other ethnically diverse candidates and disabled candidates. Creating an inclusive workplace is the core of our business and a way to engage the diversity of thought that is essential to achieve our aims.

Closing date: 25 January 2026

If you have any questions, please contact [email protected]

Museum Website: https://ce0752li.webitrent.com/ce0752li_webrecruitment/wrd/run/ETREC179GF.open?WVID=5071482BMD