Visitor Experience Assistants

Fixed Term roles until 31st March 2026
Location: Museum of the Jewellery Quarter (MJQ)

1 role working 22.2 hours per week 9am-5pm, Thursday – Saturday
Salary: £14,585.44 per annum

2 roles working 15:75 hours per week 10:45-4:15pm, Thursday - Saturday
Salary: £10,347.78 per annum

Are you passionate about visitor experience?

You’ll be ensuring that everyone who walks through the doors of our fantastic museum has a great experience!

We are looking for the right people who will enjoy enriching the visitor experience by:

Being pro-active and passionate in encouraging visitors to engage appropriately with and derive benefit from the museum’s exhibits, workshops, events and facilities
Provide high standards of customer care, to enhance visitor experience and achieve sales targets.
Deliver a consistently high level of customer service.
Assist visitors with queries in a prompt, professional, courteous and friendly manner.
Lead tours to deliver interesting facts and engage audiences.
You’ll need to be confident with great verbal communication skills to excel in the roles we have available.
Have an understanding of safeguarding

Our successful candidates will have an aptitude for sales; will be calm under pressure and will take real pleasure in delivering an excellent visitor experience every day, no matter what that day throws at you. You will be the sort of person who is keen to roll up their sleeves and get stuck into whatever task you are set.

If you believe these roles are for you, please visit our website where you will be able to read through the job description and to apply using the application form (please do not send your CV to us as we do not accept these)

We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced.

Any offer of employment will be subject to pre-employment checks being carried out.

Close date for applications is 22nd July 2025.

Museum Website: https://careers.birminghammuseums.org.uk/job/ed2e8eb9-df7c-466e-ad1b-e21370423ad3