Document Services Manager

We are looking for a Document Services Manager to oversee the operation of one of our repositories, or associated areas, and line manage a team of up to eight people. The successful applicant will have the potential for managing and developing teams, if not demonstrable experience of doing so.

As a custodian of over 1000 years of iconic national documents, this person will be highly motivated, with the ability to stay calm under pressure and have experience of delivering to a deadline. They will also be a team player with excellent interpersonal skills, and a methodical approach.

Working collaboratively with the other repository managers, they will be operating in a busy environment to deliver an important service to our circa 37,000 annual reading room visitors.

If this sounds like you, join us here in beautiful Kew, just 10 minutes’ walk from the Overground and Underground stations. Staff can expect a range of benefits including a Civil Service Pension, discounts at local businesses, wellbeing resources and we also have an on-site gym, restaurant and staff bar.

This is an onsite role with a standard working pattern of Monday to Friday, plus overtime on every third Saturday. Every six weeks, on Tuesdays and Thursdays, you would have a later than start e.g. working 11am-7pm.

This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department.

SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances.

How to apply:

If you are an internal applicant: please do not use the link on this page. Please apply via your employee Workday account.

If you are an external applicant: to submit your application please use the link at the bottom of this advert.
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You will be asked to provide details of your work experience and write a personal statement, not exceeding 1200 words. In your personal statement please explain, using examples, how you meet the essential criteria given below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.

We understand that you might use artificial intelligence (AI) and other resources to assist with your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesn’t include ideas or work that isn’t your own. We encourage you to showcase your unique knowledge and skills using your own voice.

Essential criteria:

- The potential for managing and developing a demand-led customer facing team

- Excellent communication and interpersonal skills

- Proven ability to work under pressure and meet deadlines

- High level of self-motivation and attention to detail with the capability to motivate others

- Proven organisational and resource management capability (e.g. allocating the time of a team to ensure that essential tasks are completed)

- Excellent co-ordinating and liaising skills when working with colleagues from a variety of teams and departments

- IT literacy (competent user of Microsoft Office: Word, Excel, and PowerPoint)

Museum Website: https://nationalarchives.wd3.myworkdayjobs.com/en-US/Careers/details/Document-Services-Manager_JR200568