Service Desk Analyst (Weekend Cover)

About us

Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts our people at the core of its success.

The role

Working within the Technology team and reporting to the Service Manager (Helpdesk and MSPs), the Service Desk Analyst will be responsible for providing a customer focused and effective IT Helpdesk service for internal customers. The Royal Museums Greenwich IT Helpdesk supports IT infrastructure and business systems across the Museum sites, as well as audio-visual and digital interactive equipment within the public facing spaces (including galleries, learning spaces, lecture theatre and meeting rooms).

Key elements of the role will involve providing support for and troubleshooting IT related issues across the Museum, escalating issues to the IT Service Desk Manager as required. The Service Desk Analyst will support the delivery of IT projects, carry out minor repairs on IT equipment, conduct computer data entry as needed, and configure, deploy and support PCs, laptops, Apple Macs, and tablet devices (including, but not restricted to iPads).

The successful applicant will need to demonstrate recent experience in a busy Helpdesk environment, experience of working with Active Directory and Azure AD, working knowledge of PCs and Laptops particularly in regard to Windows 10, and advanced knowledge of Microsoft Office applications. The role holder will have an understanding of network infrastructure, cabling and network printing systems in an enterprise environment, knowledge of deployment tools, and PC and laptop support skills including troubleshooting, installation and configuration. Further essential criteria include excellent communication skills, with the ability to deliver a high quality service to both internal and external customers, as well as to effectively engage and work with internal and external stakeholders. Strong organisational and prioritisation skills are required, as is a keen attention to detail.

This is a part-time, permanent role in Band 6 - Management and Competent Specialists. Core hours of work are 21 hours net per week, to be worked 9am-5pm over three days including weekends. These hours may be changed with reasonable notice. Due to the nature of the role, there will be requirement to work out-of-hours including 'on-call'.

Salary: £21,117 per annum (£36,200 pro rata)

We encourage you to read the full job description and person specification attached before applying to this role.

Benefits

We offer a culture encouraging inclusion and diversity, a generous pension scheme, 18.5 days annual leave inclusive of bank holidays, (rising to 20 days after 1 year) plus bank holidays, 30% discount in our cafés and shops, interest-free season ticket and bike loans, training opportunities and continuous performance management reviews to support personal and career development, NMDC reciprocal agreement for free admissions to other museums and galleries’ paid exhibitions, and an environment with flexible working options. For a full list of the benefits, please visit our website.

EDI

Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.

We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.

Museum Website: https://app.vacancy-filler.co.uk/salescrm/Adverts.aspx?FRT-mKKPqBVRyEYVrqidN58z1JDnY0p3lWVk1Rrt2GDU42lHRNc1Lg