St Pancras





Contract type:

Contract Permanent


Full time



Business & IP Senior Researcher and Service Manager

Location: St Pancras
Hours: Permanent – Full time
Grade: B
Salary: £33,600

The British Library is one of the world’s most significant research libraries and the Business & IP Centre has an established record of supporting entrepreneurs from the first spark of inspiration to growing and scaling their business. Customers of the centre have access to a wide range of high value business & intellectual property research resources.

As a Business & IP Centre Senior Service Manager, you will manage and deliver high-quality research services to customers of the British Library through the provision of commercial research, training and one to one assistance via onsite and remote services.

The focus of this activity will be the support of innovation and enterprise.

You will have an in depth knowledge of business and/or intellectual property information sources and using effective research techniques to write research reports.

This will be primarily to serve customers on a fee-paying basis, using our online subscription databases, items from the British Library collections and other relevant information sources.

You’ll also have experience of the effective delivery of projects or the management of customer-facing services. This may include experience of management or motivation of staff or, businesses on support programmes, either in direct line management or project/matrix management scenarios.

You’ll also be able to utilise your specialist subject and generic research skills to deliver training to customers through the delivery of workshop/webinars to attendees and on a 1:1 basis in person and online.

To support the wider delivery of the service and team, you’ll provide a reference service to BIPC customers through staffing the reference enquiry desk and through answering free remote enquiries.

You will also have the ability to build effective working relationships and have excellent communication, presentation and customer service skills. The role is dependent on team working, supporting colleagues as well as working on your own initiative.

This is an exciting opportunity for anyone seeking to expand their career path by working at the British Library and particularly for a Librarian or Information professional with proven research skills.

What matters to us is that we preserve the national memory and enable knowledge to be created both now and in the future by anyone, anywhere.

As one of the world’s great libraries, our duty is to preserve the nation’s intellectual memory for the future and make it available to all for research, inspiration and enjoyment. At present, we have well over 170 million items, in most known languages, with three million new items added every year. We have manuscripts, maps, newspapers, magazines, prints and drawings, music scores, and patents. We make our collections and programmes available to all. We operate the world’s largest document delivery service providing millions of items a year to customers all over the world. What matters to us is that we preserve the national memory and enable knowledge to be created both now and in the future by anyone, anywhere.

In return, we offer a competitive salary and a number of excellent benefits.  Our pension scheme is one of the most valuable benefits we offer, as our staff can become members of the Alpha Pension Scheme where the Library contributes a minimum of 26.6% (this may be higher dependant on grade. Another significant benefit the Library provides is the provision of a flexible working hours scheme which could allow you to work your hours flexibly over the week and to take up to 5 days flexi leave in a 3 month period. This is on top of 25 days holiday from entry and public and privilege holidays.

Closing date: 15 April 2024.
Interview date: 24 April 2024.

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