South Kensington




£31,779 per annum

Contract type:

Contract Contract


Full time



eCommerce Trading Executive

About Us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.  

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

About the role

The Natural History Museum is developing its commercial business, and as a part of that the retail business is seeking to scale income for the museum through ecommerce. The retail business is a critical source of income for the Museum and supports vital work in helping people and planet thrive, including the work of over 300 scientists.

This is an exciting opportunity to join our Retail team as an Ecommerce Trading Executive playing a crucial role looking after the day-to-day running of NHM Shop to ensure a best-in-class customer experience and working alongside the Ecommerce Trading Manager to deliver our new online strategy.

About you

The Ecommerce Trading Executive will need to be commercially driven, have a strong ability to multi-task and be confident in championing the voice of the customer as responsibilities will include planning and delivering trade content activities, optimising marketing channels for conversion, working collaboratively with teams on administrative tasks and looking after the online customer experience.

We’d love to hear from anyone who has previous ecommerce experience and is passionate about driving online sales and providing the best online experiences for customers.

How to apply

If that sounds like you, please apply online on the Natural History Museum’s careers portal.

Closing date: 9am, Monday 15 April 2024

Interviews expected w/c 22 April 2024

Salary: £31,779 per annum

Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.

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