Oxford (OX1 3PT)




£32,332 - 38,205 per annum (pro rata)

Contract type:

Contract Contract


Part time


[email protected]

Dynamics CRM Administrator

As Dynamics CRM Administrator you will:
Develop the GLAM Dynamics system, managing integrations with customer-facing software e.g. email marketing.
Carry out professional-level database administration (e.g. creating and maintaining a data dictionary, setting database security levels, ensuring optimal database functioning).
Develop detailed system data dissemination policies and standards to maintain consistency across departments.
Manage data migration from existing solutions, designing mechanisms for inter-database communication, and integrating with customer engagement touchpoints.
Work collaboratively across Museum departments to ensure optimal utilisation of Dynamics and active engagement in the Dynamics program.
Serve as the primary GLAM customer liaison for the Dynamics system, responsible for troubleshooting, escalation, training sessions, and creating and maintaining system user manuals.
You must possess significant and demonstrable work experience in database management and design. Essential criteria include functional knowledge of Microsoft Dynamics 365 and familiarity with customisations, experience with data analysis, and the ability to both read and produce procedural and technical documentation. Strong written and oral communication skills are crucial, along with the ability to plan and prioritise work to meet deadlines. Further information on this role can be found in the job description.

GLAM offers very generous benefits, some of which are:
Generous holiday allowance of 38 days including bank holidays
Hybrid working
Membership of the Oxford staff pension scheme
Discounted bus travel
Cycle loan and electric car loan schemes
Plus, many other University benefits:
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example shared parental leave.

How to apply
You will be required to upload your CV and a Supporting Statement as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one.

Helen Moulden can be contacted with enquiries relating to the role ( [email protected]). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department ( [email protected]).

Only applications received before 12:00 midday (GMT) on Wednesday 28th February can be considered. Interviews are expected to take place on Tuesday 19th and Wednesday 20th March 2024.

Museum Website: