Front of house/visitor services



Contract type:

Contract Permanent


Part time


0208 2052266

Visitor Experience Assistant (1000 hours annualised contract)

Visitor Experience Assistant
Part-time – Annualised: 1000 hours
£10,710 per annum

Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

This is an exciting time to join an award-winning museum as it develops and delivers programmes supporting its growth and community activities.

The Museum is looking to appoint nine Visitor Experience Assistants on an annualised contract.

The Visitor Experience Assistant will deliver a range of visitor experiences, providing consistently high standards of customer care and actively support strategic priorities of the museum especially in relation to interpreting the story of the RAF and increasing commercial income.

The position requires excellent communication skills with a positive and enthusiastic aptitude to deliver a warm welcome to everyone they meet.

These positions are permanent, working 1000 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 10 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

The roles will be based at our Midlands site.

To apply:

• Please download the full job description on our website at:

• Please provide your current CV with a supporting statement which provides specific examples which demonstrate how you meet the competencies in the person specification. Please note that the shortlisting process will give greater weighting to the essential technical competencies. Please send the completed documents to [email protected] with ‘Visitor Experience Assistant on the subject line.

• Closing date for applications: 27 May 2022 at 12 noon

• Interviews will take place on: 7, 8 and 9 June 2022

Museum Website: