Buildings and facilities



Contract type:

Contract Permanent


Full time


0208 2052266

Estates Helpdesk Operator

Estates Helpdesk Operator
£24,598.72 per annum

Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We are looking to recruit an Estates Helpdesk Operator to support effective estate management across our three Museum sites. Playing a key role in our operations you will deliver excellent customer service, logging requests, escalating issues, keeping requestors informed and liaising with staff and contractors to ensure our sites are safe and welcoming to staff and visitors.

You will operate the end to end process of our reactive requests, as well as coordinating planned maintenance and exceptional activities; from initial request, issuing of instructions, completion of works, review of report/remedial works to processing of invoices.

With a keen eye for detail and process the successful candidate will have experience of a previous Helpdesk role in buildings and estate management. This impactful and interesting role liaises with colleagues across the Museum, from curatorial to visitor facing roles at all levels and acts as the central hub of the department.

You will be joining the Museum team at an exciting time as we progress our Strategy to 2030 and support the delivery of major projects for the site. This role will help deliver the significant change to building services and fabric needed to both maintain and enhance the estate as well as meeting our sustainability ambitions

The role is based at our London site.

To apply:

• Please download the full job description on our website at:

• Please provide your current CV with a supporting statement which provides specific examples which demonstrate how you meet the competencies in the person specification. Please note that the shortlisting process will give greater weighting to the essential technical competencies. Please send the completed documents to [email protected] with ‘Estates Helpdesk Operator’ on the subject line.

• Closing date for applications: 26 May 2022 at 12 noon

• Interviews will take place on: 7 June 2022

Museum Website: