Front of house/visitor services



Contract type:

Contract Permanent


Full time



Retail Supervisor

Retail Supervisor
£24,129.71 per annum

We are looking for an experienced Retail Supervisor. Assisted by the Retail Manager, you will be responsible for supervising day to day retail operational activity and ensuring the provision of consistently high standards of customer care to actively support the strategic priorities of the Museum. You will help to maximise the commercial return from the Museum’s retail activities and experiences as well as supporting all commercial operations, delivering an excellent visitor experience. You will actively contribute to the interpretation of the story of the RAF and support daily operations across the Museum.

The right candidate will have a proven track record in commercial retail sales, EPOS and stock control systems coupled with the promotion and delivery of a high standard of customer service and care. We are looking for someone with prior supervisory experience and passion in leading and motivating a team, as well as driving the standards of both service and sales.

Travel between the Museum’s sites will be necessary from time to time as well as attending off site events, trade shows and training courses, which may require overnight stays. There is a requirement to work weekdays, weekends, Bank Holidays and early mornings / evenings, as necessary.

The role will be based at our London site.

To apply:

• Please download the full job description on our website at:

• Please provide your current CV with a supporting statement which provides specific examples which demonstrate how you meet the competencies in the person specification. Please note that the shortlisting process will give greater weighting to the essential technical competencies. Please send the completed documents to [email protected] with ‘Retail Supervisor’ on the subject line.

• Closing date for applications: 27 May 2022 at 12 noon

• Interviews will take place on: 14 June 2022

Museum Website: