Kew, Richmond





Contract type:

Contract Permanent


Full time


020 8392 5359

Service and Performance Manager

The Legislation Services team at The National Archives is responsible for, the official home of UK legislation, and a vital open resource that has transformed public access to legislation in the UK, aiding legal certainty for a diverse and growing audience. We are responsible for The Gazette, a service that has been putting official information permanently on the public record since 1665. We are also delivering a new online legislation drafting tool, Lawmaker, in an exciting and unique partnership between the UK and Scottish Governments and Parliaments.

These world-class digital services are being delivered under commercial contracts with third party suppliers, who liaise with our multi-disciplinary team on a daily basis. We are looking for a skilled and enthusiastic Service and Performance Manager to help us ensure that each contract is run effectively, provides excellent value for public money, and is compliant with regulation and best practise.
You will be responsible for monitoring and assessing the performance of the services provided under these contracts, interacting directly with users through managing our public inboxes and making a vital operational contribution to the performance of digital assets that have a genuine national impact. You will gain experience in the running and development of modern Government digital services, and your role will be essential in ensuring that our legislation services continue to meet the needs of the millions of people who rely on them.

You will be joining a diverse and expert team, working collaboratively, sharing ideas and best practice and engaging with a range of different colleagues and stakeholders. There is a real opportunity to learn about what it takes to draft, edit and publish official legislation; how to support a thriving Gazette business that generates significant revenue for The National Archives; and what it takes to get a new service, Lawmaker, up and running.

Excellent communication skills are essential. This role requires you to maintain positive, productive and professional relationships with a range of suppliers and stakeholders across the governments, parliaments and assemblies of the four nations, as well as public and professional users of our services.

We are looking for someone who is personable, flexible, willing to learn, a great team player – whilst being able to work independently – with an ability to build strong professional relationships with suppliers. Any experience of managing contracts in the public, legal or regulatory sectors is desirable, however, more important is a genuine passion for supporting effective and well run services which provide vital support to millions of users.

This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department.

Our offices are located in a beautiful setting by the River Thames in Kew with good transport links. A combination of onsite and home working is available and applicants should be able to travel regularly to our Kew site.

We provide a comprehensive benefits scheme including generous pension, an on-site coffee shop and restaurant, season ticket loans, on-site Gym and clubs.

We are an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experience and backgrounds, including people with disabilities. We are keen to explore the widest possible pool of talent for all our roles.


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