£18,545 per annum

Contract type:

Contract Temporary


Full time


01904 685 750

Learning Support Officer

The Science Museum is the most visited museum in the UK by school children and we also welcome lots of community and youth groups. Together these add up to around 12,000 group visits per year, bringing nearly 450,000 educational visitors through our doors.

As one of our Learning Support Officers you will be the first point of contact over the phone and via email, for the teachers and group leaders who are organising these educational trips. While helping plan their time in the museum, you will give advice and encourage participation in free and charged events and promote our learning resources to help them get the most from their visit.

You’ll process their bookings using our CRM system and deal with changes and amendments when they occur. Alongside the school trips, you’ll handle bookings for schools and community groups requesting a visit by our Outreach team to deliver sessions at their venue.

This is a busy role working with one other Learning Support Officer, with a focus on delivering great customer service and helping shape memorable learning experiences for our educational audiences.

Joining us you will have excellent communication skills with the ability to work well using a telephone. You will have previous experience completing administrative tasks coupled with good time-management and organisational skills. You will possess good attention to detail, a proactive approach to working and the ability to work well in a team. This is a fantastic opportunity to become part of a friendly and ambitious Learning team within a renowned organisation.

The Science Museum Group (SMG) is here to inspire futures. As the world’s leading group of science museums, we share our unparalleled collection spanning science, technology, engineering, mathematics and medicine with over five million visitors each year. Joining us as an employee, you will have the opportunity to develop your career in a world-class museum group. We know work/life balance and wellbeing is crucial to our colleagues, so we currently offer up to 25 days annual leave in addition to bank holidays; BUPA medical and dental care; employee assistance programme; enhanced contributory pension; enhanced occupational sick, maternity, paternity and adoption leave and career breaks.

‘Open for All’ is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. As a national museum group, we have an ability to reach a wide and diverse population of audiences, colleagues and partners through our geography and scale.

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

For further information and to apply, please visit our website.

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