National Railway Museum - York


Front of house/visitor services


£10.41 per hour

Contract type:

Contract Permanent


Part time


01904 685 750

Retail Team Leader

Are you passionate about leading a team to provide exceptional customer service?

Buying a souvenir is always a big part of having a super day out - and the retail team at the National Railway Museum are passionate about helping people find exactly what they are looking for.

To help continue the experience our world class galleries offer our diverse audiences, we are looking for a Retail Team Leader to join us at the National Railway Museum in York, on a permanent basis.

In this role, you will assist the Retail Manager by leading and motivating a sales team to deliver the day-to-day operation of our Museum Stores, providing excellent customer service, maximising revenue, championing customer interactions and maintaining visual merchandising to its highest standards.

Joining us, you will have a natural affinity for customers. Bringing a range of skills including up-selling, visual merchandising and team leadership, you will be capable of training and leading a diverse team to actively approach and assist customers in making purchases. You will also possess an excellent understanding of KPIs, ideally in the retail sector, to ensure the museum meets key team sales and profit targets.

The Science Museum Group (SMG) is here to inspire futures. As the world’s leading group of science museums, we share our unparalleled collection spanning science, technology, engineering, mathematics and medicine with over five million visitors each year. Joining us as an employee, you will have the opportunity to develop your career in a world-class museum group. We know work/life balance and wellbeing is crucial to our colleagues, so we currently offer up to 25 days annual leave in addition to bank holidays; BUPA medical and dental care; employee assistance programme; enhanced contributory pension; enhanced occupational sick, maternity, paternity and adoption leave and career breaks.

‘Open for All’ is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. As a national museum group, we have an ability to reach a wide and diverse population of audiences, colleagues and partners through our geography and scale.

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

For further details and to apply, please visit our website.

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