Senior management


Salary £36,377 - £40,712 per annum

Contract type:

Contract Permanent


Full time


07897 236 097

Infrastructure Manager

Job Summary
The IT Infrastructure Manager has overall management responsibility for the National Gallery of Scotland’s IT infrastructure and architecture covering storage, servers, networks, telephony and information security. This role will have responsibility to direct, create and evolve infrastructure technical strategies, architectures and roadmaps.
You will be responsible for maintaining high availability of these systems and the integrity of the data that they hold. In addition, the manager has responsibility of ensuring that the infrastructure meets the needs of Gallery staff and customers, and fulfils obligations relating to areas such as the safeguarding of digital collections, cyber security, good project management, and business continuity.
Key Responsibilities
• Overall management and responsibility for the IT infrastructure and systems architecture that makes up the National Galleries of Scotland’s IT presence. This consists of multiple data centres, LAN, WAN, and wireless networks, storage, servers, telephony, Microsoft enterprise applications and infrastructure, MFD’s and printers.
• Be the technical expert and have overall accountability for the enterprise infrastructure.
• Develop short, medium, and long term strategies and plans for the development of IT Infrastructure to meet the Gallery’s strategy and business plans developing transitional and final state architectures and roadmaps as necessary.
• To maintain continuity of services to customers, plan and co-ordinate hardware and client/server software upgrades and secure delivery of enterprise applications to staff.
• Manage the day-to-day operations of the IT environment including downtime, reporting service levels, defining and tracking IT operational metrics
• Work closely with the key stakeholders and partners to ensure that the necessary infrastructure is managed and maintained appropriately. These include:
o Estates Department
o National Libraries of Scotland who provide co-location services.
o Suppliers (e.g. network support and hardware support companies)
• To ensure information security of our technical infrastructure and to help formulate policies for business continuity, disaster recovery and mitigation of risks. Manage backup and recovery approaches.
• Provide high-level support on projects with an IT element and manage IT projects as required.

• Management of specific technologies as required including
o Messaging and directory systems (Microsoft Active Directory Services and Exchange e-mail).
o Virtualisation technologies (Citrix, VMWare).
• Ensure routine and preventative maintenance is undertaken, ensuring systems and software is patched and up to date.
• As a delegated Procurement Officer for infrastructure purchases follow NGS procurement procedures and guidelines.
• Contract management, including hardware and software maintenance agreements, by engaging with external support companies to ensure contract terms are adhered to.
• Responsible for server and network hardware and software asset management and license compliance and governance.
• Keep up to date with changing technologies and the benefits and advantages they may offer.
• Participation in an out of hours call-out system whereby an IT emergency is escalated through the incident procedure needing urgent attention.
• Follow an appropriate program of personal continuing professional development.

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