Contract type:

Contract Permanent


Full time


020 7323 8000

Visitor and Security Services Administrator

Visitor and Security Services (VSS) Administrator
Visitor Services and Security
Full time
£20,927per annum
Application deadline: midday on Friday 25 September 2020

The Visitor and Security Services Department (VSS) works across the Museum to ensure our visitors can make the most of their visit. Whether it is managing public safety, selling tickets to exhibitions, providing information on the Museum’s collection or patrolling the Museum to make sure it is safe and secure, our staff are focused on delivering an excellent experience for every visitor and to provide security for the Museum, staff, visitors and one of the most important collections in the world. We are looking for professionals with a commitment to high quality visitor and security services to join our team. The British Museum is the UK’s leading visitor attraction and welcomes over 6 million visitors a year.

This is an exciting time to join a dynamic and developing Department where you will play your part in delivering a world class service. A full overview of the VSS department at the Museum can be found here

What are the key responsibilities of the Administrator role?

As an Administrator you will play a vital role in supporting the visitor experience, safety, and security of the UK’s number one visitor attraction by offering comprehensive administrative support across the department. You will deal with a wide range of requests and tasks to ensure efficient running of business as usual activities in the Museum’s largest department. Your work in this role will allow the department to run efficiently and provide an excellent experience to all visitors to the Museum.

What might a normal day look like?

You will be one of two departmental administrators providing invaluable administrative support. This will involve working to maintain finance processes, databases, records, and staff scheduling; providing general administrative support to senior managers and producing reports as required. You will also assist with the organisation of meetings, external visits, enquiries, and training.

The ideal candidate will have a background in Administration whose skills and experiences are:
· organisation and attention to detail
· communication
· finance processing
· the ability to respond promptly to diverse requests and enquiries
· user of Microsoft based IT systems.

This role works weekdays office hours (09:00 – 17:15).

We offer a competitive benefits package including:
Membership of the civil service pension scheme
Generous annual leave allowance
Free entry to a wide range of museums and exhibitions
Interest-free season ticket loan
Professional and personal development opportunities
Employee Assistance Programme
Discounts on food and gift shop purchases.

Additional details
Interview: the interviews for this role will take place between 15 and 16 October 2020, please only apply if you will be available to interview during this period. The Interview will consist of competency based questions as well as a short written test

Start date: it is anticipated that this role would start on Monday 16 November 2020

Apply today for a chance to help shape the future of the VSS department at the UK’s number one tourist attraction.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) requirements for all staff. The British Museum is committed to equal opportunities and to providing employees with a work environment free from discrimination and harassment, and we encourage applicants from all backgrounds.

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