Front of house/visitor services


£21,813 (pro rata) per annum

Contract type:

Contract Permanent


Part time


020 7416 5000

Retail and Admissions Supervisor

The Retail and Admissions department welcomes over 2 million visitors each year. The department has 5 permanent Retail and Admissions operations across the IWM branches. The department is responsible for generating income and profit for IWM; delivering a product range that is unique, relevant and inspiring; providing excellent customer service and visitor welcome and the department acts as an ambassador for the IWM brand and values.

You will assist the Retail and Admissions Manager and Deputy Retail and Admissions Manager in the day to day operation of IWM Duxford shop(s) and admissions, ensuring a consistently high standard of customer service is delivered by the Retail and Admissions team. To ensure adherence to retail and admissions security and financial procedures, including the security of monies and stock.

You will be expected to work independently as well as across different teams in order to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability.

You will focus at all times on delivering excellent customer service, ensure value for money at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all IWM employees.

You will be expected to work across departments effectively, working with individuals, partners and where appropriate volunteers.

To Apply

Apply online via our website

The closing date for receipt of applications is Friday 31st January 2020.

Interviews will take place on Tuesday 11th February 2020.

IWM is committed to a policy of Equal Opportunities

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