Kew Gardens, TW9 3AE


Front of house/visitor services


£21,527 per annum

Contract type:

Contract Permanent


Full time


0208 332 3141

Constabulary Operations Team Member

This role is part of the day to day operation of an effective and efficient Security Team operation at Kew Gardens.

The team play a key role in welcoming c1.5 million visitors and supporting the public programme by delivering key operational objectives that contribute to Kew’s revenue, reach and impact.
This role is managed by the Security Manager and are part of the Operations team. The main purpose of this role is to deliver Kew’s mission by:

o Providing an efficient, customer focused service to both internal and external customers

o Ensure the security of Kew’s assets, staff, contractors, partners and visitors

o Carry out administration tasks such as issuing of staff passes, keys and logging of lost property.

o Responding to email enquiries from internal and external customers.

o Effectively use all security systems to create a safe and secure environment.

With a good standard of education (minimum 5 GCSE / NVQ Level 2 or equivalent) the post holder will have previous experience in a customer facing role and working with the public. They will also have previous experience of communicating effectively with customers in a range of situations, including difficult or emergency situations. Ability to carry out administration tasks. Basic IT skills, including use of Microsoft Outlook, and a full UK driving license are also required.

This post is subject to an Enhanced DBS check.

The salary will be £21,527 per annum.

We offer a fantastic range of benefits including a broad range of Learning and Development opportunities, with access to the Civil Service training curriculum, generous annual leave entitlement for new starters, family friendly policies, a choice of competitive pensions and flexible benefits scheme.

If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

No agencies please

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