National Railway Museum - York




£35,000 per annum + benefits

Contract type:

Contract Permanent


Full time



ICT Solutions Engineer

Are you a proactive ICT professional with excellent communication skills and great customer service? Do you have technical knowledge of Windows 7 & 10 Desktop, MS Office suite and Active Directory?

As ICT Solutions Engineer at the National Railway Museum in York, you will be part of a collaborative multi-disciplinary team, providing quality technical services to our customer and infrastructure operations along with project functions within ICT. You will be engaged in work across a range from desktop support to 3rd line infrastructure (server, network, virtualisation) and Service Desk cover support; maintaining and improving customer satisfaction is key.

As well as developing your own expertise, you will have great opportunities to gain and share knowledge over a wide spectrum of systems that the ICT team support. You will have every opportunity to use this exposure to develop your career in IT, gaining skills through both informal and formal training and through on-the-job learning. Members of the team are also given dedicated ‘training hours’ each week to incorporate self-development.

Joining us, you will have excellent communication and customer service skills, with a proactive approach and the ability to work well in a fast-paced environment. You will be open to achieving certification in key technology used within the Group and to travel across our other sites on an ad-hoc basis.

You will be offered excellent benefits, including 25 days annual leave in addition to bank holidays, a contributory pension scheme, BUPA medical and dental care, an annual season ticket loan and numerous staff discounts whilst developing your career in a world class museum group.

For further information about the role please visit our website on

Museum Website: