Retail & Admissions Assistant (15hrs - Weekends)

What It's Like to Work Here

At IWM, we're driven by a shared purpose: helping people understand the impact of conflict and the experiences of those affected by it. The Retail & Admissions department welcomes over 2 million visitors each year across five permanent operations and plays a vital role in generating income, delivering outstanding customer service and acting as an ambassador for the IWM brand and values.

At HMS Belfast, you'll be part of a team welcoming more than 300,000 visitors annually to one of London's most iconic historic attractions. As a Weekend Retail & Admissions Assistant, you'll help deliver excellent visitor experiences during some of our busiest trading periods. Working across the admissions desk and shop, you'll provide information about the ship, support ticket and guidebook sales, promote retail products and ensure visitors receive a warm and professional welcome throughout their visit.


Why This Role Matters

Weekend Retail & Admissions Assistants play an important role in creating positive and memorable visitor experiences at HMS Belfast. Working during peak visitor periods, you'll help ensure our guests receive excellent service while supporting the smooth operation of admissions and retail activities. Through your customer service skills, product knowledge and proactive approach, you'll help visitors engage with the stories of those who served aboard the ship and understand the wider history of the Royal Navy and twentieth-century conflict. You'll also contribute to the commercial success of HMS Belfast by promoting admissions products, guidebooks, memberships, donations and retail sales.


What You'll Be Doing

Provide a warm, professional welcome and deliver excellent customer service to every visitor.

Share information about HMS Belfast, IWM and the visitor experience to help guests make the most of their visit.

Sell admission tickets, guidebooks, memberships, donations and other visitor products.

Promote retail products and maximise sales opportunities through effective product knowledge and customer engagement.

Support the achievement of weekend sales targets and visitor service objectives.

Respond to visitor enquiries and resolve issues professionally, escalating where appropriate.

Maintain high standards of presentation, cleanliness and merchandising across retail and admissions areas.

Process transactions accurately and follow all cash handling and financial procedures.

Assist with light stock replenishment and ensure products are correctly displayed and available for sale.

Work collaboratively with colleagues to ensure a smooth and enjoyable visitor experience.

Follow all health and safety, security and operational procedures.



What We're Looking For


Experience working in a retail, hospitality, admissions, customer service or similar visitor-facing environment.

Excellent customer service skills and a positive, approachable manner.

Confidence promoting products and services in a busy environment.

Strong communication and interpersonal skills.

The ability to remain calm and professional when dealing with customer enquiries or complaints.

Good attention to detail and accuracy when handling transactions.

The ability to work effectively both independently and as part of a team.

A reliable and flexible approach to weekend working.

Availability to work regular weekend shifts and bank holidays.

An interest in military, naval or twentieth-century history would be advantageous.

Museum Website: https://imperialwarmuseums.tal.net/vx/lang-en-GB/channel-1/appcentre-ext/brand-4/user-19/xf-256a58d2a707/wid-1/candidate/jobboard/vacancy/3/adv/