Desktop Technician

Location: St Pancras
Contract: Permanent
Hours: Full time (36 hours)
Grade: C
Salary: £31,244 per annum

We are seeking an enthusiastic and customer-focused Desktop Technician to join our Technology team at our iconic St Pancras site.

The Role
This is an excellent opportunity for an individual with a passion for technology and customer service to play a key role in supporting the library’s desktop computing environment. Working within the Digital Workspace team, you will help ensure that staff have access to reliable, effective, and secure technology services that support the library’s world-class collections, services and operations.

As a Desktop Technician, you will provide first and second-line desktop support to users across the Library, ensuring incidents and service requests are resolved efficiently and professionally.

You will be responsible for:
- Provisioning, hardware and software support to staff across the organisation.
- Diagnosing and resolving technical incidents and service requests.
- Installing, configuring, maintaining and upgrading desktop, laptop, mobile device hardware, operating systems and software.
- Creating and maintaining accurate records of incidents, requests and technical changes.
- Monitoring systems and identifying operational issues and performance trends.
- Supporting equipment moves, deployments, upgrades and technology refresh programmes.
- Assisting with imaging, software deployment, data restoration and system configuration activities.
- Producing and maintaining technical and procedural documentation.
- Supporting the testing and implementation of new technologies and services.
- Working closely with colleagues, service providers and users to continually improve service delivery.

About You
We are looking for someone who combines strong technical aptitude with excellent customer service skills.

You will be able to demonstrate:
- Experience providing IT desktop support in a professional environment.
- Excellent verbal and written communication skills.
- The ability to communicate effectively with users of all technical abilities.
- Strong organisational skills and the ability to prioritise competing workloads.
- A logical and analytical approach to problem-solving.
- Experience logging, managing and resolving incidents through a service management process.
- Knowledge of desktop operating systems, hardware, software deployment and end-user computing technologies.
- A commitment to delivering high-quality customer service.
- A willingness to learn new technologies and develop technical skills.

About us
We are the national library of the UK and we are here for everyone. Our shelves hold over 170 million items – a living collection that gets bigger every day. Although our roots extend back centuries, we aim to collect everything published in the UK today, tomorrow and far into the future. Our trusted experts care for this collection and open it up for everyone to spark new discoveries, ideas and to help people do incredible things.

What we can offer you
- 25 days’ holiday plus 2.5 privilege days.
- Access to a defined benefit Civil Service pension scheme.
- Flexible working arrangements, including flexi-time.
- Full details of employee benefits can be found on our Careers: Benefitspage.

Things you need to know
- We are unable to provide sponsorship under the UK Skilled Worker visa for this role.
- Successful candidates must undergo a criminal record check (DBS check).
- Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.
- We particularly welcome applications from Black, Asian, Mixed Race and other ethnically diverse candidates and disabled candidates. Creating an inclusive workplace is the core of our business and a way to engage the diversity of thought that is essential to achieve our aims.

Closing at 23:59 on Sunday 27 September 2026

If you have any questions, please contact [email protected]

Museum Website: https://ce0752li.webitrent.com/ce0752li_webrecruitment/wrd/run/ETREC179GF.open?WVID=5071482BMD