Senior ICT Project Manager & Business Analyst

Do you thrive on delivering complex projects that create lasting organisational change?

About the Role

The Science Museum Group is embarking on an exciting programme to expand and enhance its ServiceNow platform, transforming how colleagues access services and how teams manage work across the organisation. This is a unique opportunity to play a central role in shaping how we work, delivering meaningful change that will have a lasting impact on colleagues across the Group.

We are looking for a Senior ICT Project Manager and Business Analyst to join us on a 12-month fixed-term contract. Working within our ICT team, you will lead the successful delivery of high-profile ServiceNow projects and workstreams, managing projects from discovery through to implementation while ensuring they deliver measurable business value and an excellent user experience.

This role will see you working closely with both internal stakeholders and external delivery partners, helping to bridge the gap between business requirements and technology solutions. You'll coordinate cross-functional teams, manage project plans, risks and dependencies, facilitate workshops and requirements gathering activities, and support agile ways of working throughout the project lifecycle.

You'll join us at an exciting point in our transformation journey, helping to deliver solutions that improve services, streamline processes, increase automation and create better experiences for colleagues across Science Museum Group.

Download the Vacancy Information Pack file under 'Attachments' on this vacancy listing on the Science Museum Group website for more details about the role and the application process.

About You

You will be an experienced Project Manager with a track record of delivering successful digital transformation or business systems projects. You'll be confident managing multiple stakeholders, building strong working relationships and maintaining momentum across complex programmes of work.

We're looking for someone who combines excellent project delivery skills with a practical understanding of business analysis. You'll be comfortable gathering requirements, facilitating workshops, translating business needs into user stories and acceptance criteria, and working collaboratively with both technical and non-technical stakeholders.

Experience of ServiceNow would be advantageous, but we're equally interested in hearing from candidates who have delivered transformation projects involving other enterprise systems and platforms. Most importantly, you'll be an exceptional communicator who can influence, engage and bring people with you through change.

You'll bring a collaborative and delivery-focused mindset, strong analytical skills, and a passion for improving services and user experiences. If you enjoy working in agile environments and want to leave a tangible legacy through organisation-wide transformation, we'd love to hear from you.

Not sure if you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

Applying

View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.

What we offer

Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

* Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
* Career growth. We offer enhanced support with personal and professional development.
* Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
* Healthcare cash plan. Digital health tools, gym discounts and cashback towards your everyday healthcare costs.
* Wellbeing. All our colleagues can access an employee assistance programme and other wellbeing support.
* Colleague networks. Our colleague-led networks create opportunities to connect, share experiences and build community.
* Enhanced contributory pension. To support you in saving for the future.
* Interest-free loans. When you need a little extra cash for life events or home improvements.
* Great discounts. Free entry to exhibitions, discounts in our shops and cafés, and access to other museums in the NMDC network.

Open for All

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable of continuing to Inspire Futures.

Museum Website: https://www.aplitrak.com/?adid=aHJzZXJ2aWNlLjcxMzcwLjExMTkzQHNjaWVuY2VtdXNldW0uYXBsaXRyYWsuY29t