Gallery Manager

With the recent redevelopment of the Sainsbury Wing entrance, enhancements to our public realm and visitor amenities, and the creation of a new Supporters' House, Learning Centre, and upcoming Research Centre and Project Domani, this is a uniquely exciting time to become part of our team.


We are seeking a passionate, talented, and experienced operational manager to join our growing team of Gallery Managers. This pivotal role supports the Head of Operations in delivering a world-class visitor experience—welcoming up to 7 million visitors each year.


About the Role
As a Gallery Manager, you will:

- Lead the day-to-day operational delivery of safety and visitor services, ensuring a seamless and welcoming experience for all visitors.

- Be responsible for real-time deployment of staff and resources, including queue and capacity management.

- Work closely with a wide range of internal teams including Hosts, Security, Fire, Health & Safety, Retail, Catering, Exhibitions, Commercial Services, and Learning.

- Operate independently as the senior manager on-site, ensuring the safety, well-being, and enjoyment of all Gallery users.

- Manage complex, fast-moving situations with resilience, sound judgment, and adaptability.


About You
To thrive in this role, you’ll need:

- Proven experience in operational management, ideally in a Gallery, museum, or similar high-footfall public environment.

- Strong working knowledge of fire and security procedures and systems.

- Exceptional interpersonal and leadership skills.

- The ability to stay calm and make sound decisions under pressure.

- Availability to work weekends and evenings on a rota basis.


Why Join Us?

We are a forward-looking institution with ambitious plans and a strong commitment to excellence in visitor experience. In return for your expertise and enthusiasm, we offer opportunities to grow and develop your skills, along with the chance to contribute meaningfully to the future of one of the world’s most iconic cultural institutions.

Sound like your next career move?

We’d love to hear from you.

Museum Website: https://ce0838li.webitrent.com/ce0838li_selfservice/wrd/run/etrec179gf.open?WVID=7102672HeH&LANG=USA&VACANCY_ID=6171534me4