Events Steward (casual work)

We are now seeking Events Stewards with fantastic customer service skills to support our busy events programme. This is ‘casual work’ and shifts are offered when events are running so working hours vary and shift patterns are flexible - you accept the shifts you are able to work. Most of our events take place in the evening from 5pm and we have on average at least 4 events per month. There could also be the potential for additional daytime shifts during exhibitions.

Duties include the set-up and break-down for an event, escorting guests and contractors through the museum and greeting visitors on arrival. Some events require light manual handling of tables, chairs, AV equipment and staging. Event stewarding is a physical role, with a requirement to be active throughout the shift.

In the role you’ll offer superb customer service, demonstrating excellent timekeeping and a can-do attitude. You will follow an event plan but will need to think on your feet and respond to unexpected changes if necessary. Being a great communicator is key to working with our wide range of clients and audiences, as we host events for families, students, businesses, conferences, as well as our Museum’s patrons.

You will report to the Events Manager and work alongside colleagues from our Visitor Experience and Security teams, supported by our Duty Managers and Conservators. You’ll support our catering team and external contractors to carry out their work at the event and help escort and guide them around our building. You will work to the Museum’s Standard Operating Procedures to ensure the safety and security of the visitors, the collection and your colleagues.

Available event shifts will be communicated two weeks in advance of the event, with further calls for support if necessary closer to the time.

This is a great opportunity to gain experience within the Museum sector and events industry, as well as adding to your customer service experience.

To apply, please send a CV outlining your relevant experience and a cover letter explaining why you’d like to join the Event Stewards team to [email protected] with the subject line ‘Event Steward Application’.

Museum Website: http://[email protected]