Reader Invigilation Officer

Are you passionate about delivering outstanding customer service, maintaining high security standards and helping to protect one of the nation’s most important collections? We are looking for a professional, approachable and motivated individual to join our Front of House team as a Reader Invigilation Officer.
Whether you already hold a recognised security qualification or are keen to work towards one, this is an exciting opportunity to develop a career in a unique and rewarding environment. As a custodian of our collection, you will play a vital role in ensuring the safety and security of our records while providing an exceptional experience for visitors.
We are seeking someone who thrives in a people-focused role, remains calm and confident under pressure, and enjoys working as part of a collaborative team. You will be highly organised, adaptable and methodical, with excellent interpersonal skills and a strong commitment to customer service.

About the Role
Working within our busy reading room environment, you will undertake a variety of responsibilities, including:
• Managing access points to the Document Reading Room and the Map and Large Document Reading Room
• Monitoring CCTV systems and carrying out security patrols
• Ensuring reading room rules are observed and documents are handled appropriately
• Providing guidance and support to visitors and readers
• Acting as an ambassador for The National Archives; always delivering a welcoming and professional service
This is an important frontline role that combines security and customer service; offering the opportunity to make a real contribution to the preservation and accessibility of the nation’s history.
Working Pattern
This is a fully site-based position located at our Kew site, with no home-working option.
The working pattern is Tuesday to Saturday with the following working hours:
• Wednesday, Friday and Saturday: 08:50–17:02
• Tuesday and Thursday: 10:50–19:02

Why Join Us?
Located in beautiful Kew, just a 10-minute walk from both Overground and Underground stations, The National Archives offers an excellent working environment and a comprehensive benefits package.
Benefits include:
• Civil Service pension scheme
• Discounts with local businesses and services
• Access to wellbeing support, including on-site therapists
• On-site gym facilities
• Restaurant, shop and staff bar
• The opportunity to work with and help protect one of the world's most significant archival collections

FOR FULL DETAILS AND TO APPLY:

Museum Website: https://nationalarchives.wd3.myworkdayjobs.com/Careers/job/Kew/Reader-Invigilation-Officer_JR200895