Head of FM Operations & Technical Services

Head of Facilities Management Operations and Technical Services

Estates and Capital Projects Department
Full-time
Permanent
£68,281 per annum
Application deadline: 17 July 2026



About the role

Join the British Museum in this unique new role supporting the delivery of planned and operational hard and soft facilities management services, alongside the successful handover of projects from the Museum's Masterplan and capital programmes, while helping the Museum welcome approximately 6 million visitors annually. This is a crucial role involving close collaboration with senior stakeholders, supply-chain partners and support teams across the Museum.

As Head of Facilities Management Operations and Technical Services, you will lead the client-side FM Operations and Technical Services team, providing strategic support to the Head of Facilities Management and Workplace Services. You will drive operational excellence through the delivery of outsourced hard and soft FM services, ensuring buildings remain compliant, resilient, safe and fit for purpose. You will also act as the key liaison between capital projects and facilities management operations, ensuring effective project handover, aftercare, warranty management and integration into operational maintenance arrangements.

About you

* Significant experience leading hard and soft facilities management services within a complex operational environment.
* Strong knowledge of FM contracts, technical services, statutory compliance and building operations.
* Proven leadership, stakeholder management and team development skills.
* Experience managing outsourced service providers, performance standards and continuous improvement initiatives.
* Able to work effectively within a fast-paced environment and provide support across multiple Museum locations when required.

Key areas of responsibility

* Lead the client-side Operations and Technical Services team, ensuring FM services support Museum operations and strategic objectives.
* Manage FM service performance, contracts, budgets and operational risks, promoting continuous improvement and value for money.
* Build effective relationships with FM providers and internal stakeholders to ensure high-quality, integrated service delivery.
* Oversee compliance, health and safety performance, audits and operational resilience across the estate.
* Act as the key link between capital projects and facilities management, ensuring successful project handover, aftercare and ongoing maintenance arrangements.

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

Benefits

At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we've outlined some highlights below:

* Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
* Civil Service Pension Scheme defined benefit with 28.97% employer contribution.
* 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
* Discounts at onsite catering, Museum shops and local Bloomsbury partners.
* Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
* Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
* Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
* Support for carers through Employers for Carers.
* Interest‑free loans including season ticket, rental deposit and bicycle loans.

Our Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:

* Care Deeply
* Embrace the Unknown
* Spark Curiosity
* Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.



Additional details

If you have any additional needs that we should be aware of to support you with your application, please provide details

Right to Work: The British Museum holds a Skilled Worker sponsor licence. Applicants are responsible for determining whether the advertised salary and role meet current UKVI sponsorship requirements and for ensuring they have, or can obtain, the appropriate right to work in the UK. The Museum cannot provide immigration advice, and eligibility should be checked before submitting an application.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Museum Website: https://www.aplitrak.com/?adid=cm9yeS5idXJucy43MTQxNC4xMTE5M0Bicml0aXNobXVzZXVtLmFwbGl0cmFrLmNvbQ