Duty Manager

Job Title: Duty Manager
Location: Dudley
Salary: £15.22 per hour
Hours: Varied – including evenings, weekends and holidays
Contract: Casual, Part-time

Black Country Living Museum is seeking a Duty Manager, acting on a casual basis, in support of our established team. In this role, you will play a pivotal part in ensuring the smooth and safe daily operation of the historic site.

What will you be doing?

• Ensuring standards are maintained throughout the day across our 29-acre site.
• Responsible for opening and closing the site, ensuring that all appropriate checks concerning staff and site safety have been adhered to.
• Leading the Museum’s response to visitor incidents, emergencies, and safeguarding concerns.
• Compiling and distributing daily briefs for all frontline managers and overnight security.
• Liaising across all levels of staff and management to ensure Duty Manager Procedures are adhered to.
• Coordinating the daily provision of First Aiders and Fire Marshalls.
• Compiling daily reports to capture operational activities.
• Providing out-of-hours cover for evening events, corporate hire, filming, and emergencies.

What are we looking for?

• Experience in a similar role.
• Respectful and inclusive communication and customer service skills.
• Able to multi-task and remain calm under pressure with strong problem-solving skills.
• Inclusive communication skills.
• Confident IT Skills.

What can you expect?
• Unique Working environment.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.

Who are we?
We are an award-winning 29-acre open-air museum, celebrating our 50th anniversary in 2028. We champion the Black Country, celebrate its people and communities and share our distinctive heritage, creating pride today and possibility for the future.

Black Country Living Museum tells the story of one of Britain’s most influential regions through immersive experiences, historic buildings and a vibrant programme of events.

As Visit England’s Large Visitor Attraction of the Year, the Museum continues to grow its reach and ambition — championing the Black Country, celebrating its people and communities, and sharing the region’s distinctive heritage with new audiences.

What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.

BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.

Closing date: 13 July 2026

Interviews are expected to take place within 7 days of the closing date, reasonable adjustments will be made should successful candidates be unable to attend.

As we say in the Black Country, tara-a-bit!

Museum Website: https://bclm.livevacancies.co.uk/#/job/details/280