Retail Supervisor (21 hours per week)

Retail Supervisor
Part time, permanent – 21 hours per week, Midlands
£16,676.69 per annum

About Us
The Royal Air Force Museum is as a national museum, a Government non-departmental public body (NDPB) and a registered charity.

We have two public sites in the Midlands and London and a stored collection at Stafford. Our purpose is to share the RAF story - past, present and future - using the stories of its people and our collections to engage, inform and inspire.

Our vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives.

Our museum commitments are the golden thread that run through everything that we do. These are:
• Health and Wellbeing
• Equity, Diversity and Inclusion
• Sustainability

What We Are Looking For
The Museum is looking to recruit an experienced Retail Supervisor. Assisted by the Retail Manager, you will be responsible for supervising day to day retail operational activity and ensuring the provision of consistently high standards of customer care to actively support the strategic priorities of the Museum. You will help to maximise the commercial return from the Museum’s retail activities and experiences as well as supporting all commercial operations, delivering an excellent visitor experience. You will actively contribute to the interpretation of the story of the RAF and support daily operations across the Museum.

The right candidate will have a proven track record in commercial retail sales, EPOS and stock control systems coupled with the promotion and delivery of a high standard of customer service and care. We are looking for someone with prior supervisory experience and passion in leading and motivating a team, as well as driving the standards of both service and sales.

Travel between the Museum’s sites will be necessary from time to time as well as attending off site events, trade shows and training courses, which may require overnight stays.

This is a part-time, permanent role, working 21 hours per week, 7 hours per day on any 3 days out of the 7-day week, including weekends, bank holidays and early mornings / evenings, as necessary.

The role will be based at our Midlands site.

How to Apply:
Please click on the following link to apply for this role. You will be taken to our applicant tracking system: https://royalairforcemuseum.peoplehr.net/Pages/JobBoard/Opening.aspx?v=306d3f42-b8ba-4022-b834-0c5f97795300

You can find more information about the application process, as well as the benefits of working for the museum at https://www.rafmuseum.org.uk/about-us/job-vacancies.

The closing date for applications is: 13 May 2026

Interviews will take place on: 22 May 2026

Museum Website: https://www.rafmuseum.org.uk/about-us/job-vacancies/retail-supervisor-21-hours-per-week-3/