Retail Operations Manager

London Museum is at a once-in-a-generation turning point. As we prepare to open our landmark new home at Smithfield alongside our established site at Docklands, we’re building the operational foundations that will carry us forward and retail is at the heart of it.

You'll manage a team of supervisors and a Retail Logistics Coordinator, owning the day-to-day running of retail across both our Smithfield and Docklands sites from stock control and EPOS systems to visual merchandising and team performance. This is a pivotal moment to join: you'll play a central role in the operational mobilisation of our landmark new Smithfield home, ensuring everything works, reliably, at pace

You’ll bring significant experience managing retail operations in a high-volume, public-facing environment as a Store Manager, Cluster Manager or equivalent with strong working knowledge of EPOS and stock control systems and operations. You’ll have a demonstrable track record of implementing disciplined stock procedures that protect margin and reduce shrinkage, ideally alongside experience of supporting store openings or operational scale-ups.

Previous experience of working in a museum is not required. We are looking for someone who has experience of managing retail operations at scale, strong knowledge of retail systems and processes, and a rigorous, solutions-focused approach to leading high-performing teams.

For more information about this role, please see the Job Description. To know more about what it’s like to work in London Museum and to get some top tips on how to make the best of your application visit: https://www.londonmuseum.org.uk/about/careers/

To apply, please click on 'Apply for this role'. Applications are by CV and cover letter. The closing date for applications is Tuesday 28 April 2026. Shortlisted applicants will be invited to an interview on Thursday 7 or Friday 8 May 2026.

If you are successfully shortlisted you will be invited to an interview where you will be asked questions to help us understand more about what you share in your application, and in particular to understand how you meet the essential person specification criteria for the role and demonstrate our museum behaviours. You will also be asked to complete a short task as part of the section process.

London Museum is committed to being an equitable and inclusive employer, and to becoming representative of the diversity of London. We particularly welcome applications from people from Global Majority backgrounds, who are currently under-represented in our organisation.

We also welcome applications from disabled people, as we’re a Disability Confident Leader and are committed to recruiting, retaining and developing disabled people.

Museum Website: https://jobs.londonmuseum.org.uk/jobs/vacancy/2155/NationalMuseums/detail