Visitor Experience Manager (Maternity Cover)

Role Responsibilities

Lead the delivery of our Visitor Experience Strategy, ensuring projects meet time, budget, and quality standards.
Collaborate with staff, volunteers, and partners to create a welcoming, inclusive environment.
Improve visitor touchpoints, including welcome, wayfinding, and accessibility.
Coordinate visitor experience training and champion exceptional customer service.
Manage budgets and corporate standards to maintain consistency across all branches.
About You

You're a confident leader with experience in visitor operations-ideally in the heritage or cultural sector. You bring:

Proven people management skills, with a commitment to equality, diversity, and inclusion.
Strong relationship-building and communication abilities.
Experience managing budgets and delivering projects under pressure.
A proactive approach to improving visitor experiences through data and insight.
Knowledge of Health & Safety, accessibility legislation, and digital visitor tools is a plus.
Apply Now

If you're ready to make a real impact on how visitors experience our branches, we'd love to hear from you. Apply today and help us create memorable, inclusive experiences for all.

For a full list of duties and the person specification which your application will be marked against, please view the Job Description at the IWM jobs website.

Museum Website: https://www.iwm.org.uk/jobs