Details:
Location:
Greenwich, SE10 9NFCategory:
Front of house/visitor servicesSenior management
Salary:
£48,205 per annumContract type:
Contract PermanentHours:
Full timeTelephone:
02083128565General Manager, National Maritime Museum
About us
Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.
The Role
The General Manager is responsible for ensuring their site delivers a high quality and inspirational experience for all visitors to the National Maritime Museum. They will lead and manage the Visitor and Sales team, and be responsible for the operational functions of retail, admissions and visitor experience, ensuring high levels of visitor engagement and enjoyment and delivering income through commercial activities.
Key elements of the role involve acting as a central point of contact of all internal teams to ensure the smooth running of the National Maritime Museum, with a focus on continual improvement and understanding how activities impact the visitor experience. The General Manager will contribute to the longer-term planning and development of the National Maritime Museum, through participation in strategic and creative meetings.
Further core responsibilities include maintaining and initiating relationships with external stakeholders, understand the visitor profile for the National Maritime Museum and drive standards through effective communication and management of expectations.
The successful candidate will be experienced with managing a large site and multi-functional team in a service environment, recruiting, training and developing staff and managing staff performance, and an effective communicator at all levels with proven influencing skills. They will be commercial, and results driven with a strong track record of leading a team to achieve sales targets and strong organisational and project management skills. Proactive and flexible problem-solving skills and ability to meet demanding deadlines are also essential.
This is a permanent full-time in Band 3 - Senior Management. Core hours of work will be 36 per week, generally working Monday-Friday between the hours of 09:00-17:00, although due to the nature of the role, some flexibility may be required including the potential for weekend and bank holiday work, for which time will be offered in lieu.
Salary: £48,205 per annum
We encourage you to read the full job description/person specification before applying for this role.
Interviews are currently pencilled in for Wednesday 28 and Thursday 29 January, though this is subject to change.
Benefits
We offer:
- Generous pension scheme and life cover
- 25 days annual leave (rising to 30 after 1 year) plus bank holidays
- 40% discount in our cafés, 30% in our shops
- Interest-free loans (travel, bike, gym, learning)
- Free entry to exhibitions at partner museums and galleries
- Flexible and hybrid working options
- A culture that celebrates individuality, collaboration, and innovation
EDI
Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.
We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided with the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.