Site Manager

We’re seeking a proactive Site Manager to lead one of our branches. You’ll oversee daily operations, ensure safety and compliance, and create a welcoming environment for visitors while working with teams to deliver exceptional experiences and support key events.

Role Responsibilities

Act as the 'go-to' person for all operational matters at your branch.
Oversee delivery of visitor services, security, and facilities contracts, ensuring compliance with KPIs and SLAs.
Lead on safeguarding, crisis management, and emergency planning.
Collaborate with internal teams and contractors to maintain high standards and resolve operational challenges.
Support planning and delivery of ceremonial and large-scale events.
Monitor performance, manage budgets, and identify opportunities for improvement.
Ensure statutory obligations are met (Health & Safety, Fire Safety, Emergency Planning).
Conduct regular site checks, risk assessments, and investigate incidents to maintain safety.
Coordinate operational workflows and logistics for projects and events.
Maintain accurate records, produce reports, and contribute to continuous improvement.
Build strong relationships with contractors and stakeholders to ensure seamless service delivery.
Induct staff and volunteers on operational procedures and support branch administration.
About You

Proven experience managing contracts and service providers, with strong relationship-building skills.
Knowledge of operational management in public-facing environments, including safety and security.
A track record of delivering outstanding visitor care and adapting to change.
Commercial awareness and budget management experience.
Strong organisational skills and the ability to solve problems under pressure.
GCSE-level education (or equivalent) and a clean driving licence.
Apply Now

If you're ready to take on a role where no two days are the same and make a real impact on our visitors' experience, we'd love to hear from you. Apply today and help us keep our sites safe, welcoming, and operationally excellent.

For a full list of duties and the person specification which your application will be marked against, please view the Job Description.

Museum Website: https://www.iwm.org.uk/jobs