FOI Centre Service Advisor

This role supports The National Archives’ Freedom of Information (FOI) request service, which is administered by the FOI Centre. To ensure we meet tight statutory targets, the FOI Centre needs to run an efficient and professional customer service, which requires excellent attention to detail and customer service skills for responding to the needs of our customers and stakeholders.

The FOI Centre is responsible for overseeing FOI activity across The National Archives (TNA) and for handling FOI requests for access to information contained within closed archival records and our own corporate (business) information.

Reporting to an FOI Manager, this role will assist the Centre in managing and coordinating FOI requests across TNA, by monitoring the case management system, the triage and entry of requests, and customer correspondence to ensure the FOI requests being processed are accurate and up to date. The Service Advisor will assist case officers in ensuring all requested information is managed properly, updating requesters as required.

A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time.

Essential criteria:

- Demonstrate the ability to carry out research into records, assimilate lots of information, analyse textual content, and summarise findings clearly and concisely.

- High standard of communication, both written and verbal.

- Confident and able to negotiate at a senior level across government departments.

- Good team-working skills and flexibility in approach to work, to meet targets.

- Demonstrate the ability to make decisions, using sound judgement, escalating issues as required.

- Commitment to providing a professional service to the public and/or to other government departments.

- Team player able to work on own initiative under pressure.

- Ability to work to deadlines, work well under pressure, and prioritise/balance demanding workloads.

SC clearance/willingness to obtain SC clearance will be required for this role. This requires candidates to have been resident in the UK for at least the past three years. Please do not apply if you have been resident in the UK for less than three years as your application will be rejected.

For more information and to apply please use the link below.

Museum Website: https://nationalarchives.wd3.myworkdayjobs.com/en-US/Careers/details/FOI-Centre-Service-Advisor_JR200738