Visitor Experience Supervisor (Power Up)

Are you interested in the world of video games and the energy of interactive gaming? Do you enjoy leading teams, supporting visitors of all ages and keeping a busy, interactive gaming exhibition running smoothly?

About us

The Science Museum Group manages one of the world's most significant collections of science, technology and industrial heritage. At the Science and Industry Museum in Manchester, we inspire visitors through interactive galleries, live demonstrations and innovative exhibitions that explore ideas shaping our world.

Our Power Up gallery invites visitors to play the very best video games of the last five decades, offering more than 150 consoles in an immersive gaming space. We are now looking for a Visitor Experience Supervisor (Power Up) to join our Operations team and help lead this much-loved experience.

About the role

As Visitor Experience Supervisor, you will take responsibility for the day-to-day operational management of our Power Up gallery. You will act as the lead manager in the space, resolving service incidents, overseeing presentation standards, ensuring the safety of visitors and colleagues, and escalating issues when required. You will motivate and support a small team, contribute to commercial targets, deliver first-rate customer service, and coordinate with colleagues across the museum to create a seamless visitor experience.

You will supervise the gallery during public opening hours, special events and busy periods, ensuring the environment remains safe, inclusive and engaging - whether visitors are families discovering classic games or competitive gamers exploring our next-gen titles.

Contract details

This is a flexible part-time role with a defined working pattern:

* Term time: 21 hours per week (3 shifts per week), on a weekly rolling rota including Saturday and Sunday
* School holidays: 28 hours per week (4 shifts per week), on a weekly rolling rota including Saturday and Sunday
* Standard shift time: 09:15-17:15

Occasional evening shifts may be required to support museum events

Power Up opens weekends during term time and seven days a week during school holidays.

About you

We are keen to hear from candidates who enjoy leading people and advocating great visitor experiences. You will bring:

* Experience of managing a customer- or visitor-facing team and delivering high-quality service.
* Experience motivating and developing individuals or groups.
* A flexible, solution-focused approach and the capability to manage dynamic situations.
* The ability to take a structured approach in challenging circumstances and handle difficult situations.
* Effective communication and interpersonal skills.
* Experience working with or implementing health and safety policy.
* A values-driven approach and a commitment to creating an open and inclusive environment.

Applying

View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process, or click 'Apply Online' to submit an application. You will be asked to provide an anonymised CV and answer the Supporting Statement question as part of your application.

What we offer

Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

* Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
* Career growth. We offer enhanced support with personal and professional development.
* Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
* Health & Dental Insurance. Extra peace of mind, from day one.
* All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
* Colleague networks. Our colleague-led networks are an informal forum to connect, share experiences and build community.
* Enhanced contributory pension. To support you in saving for the future.
* Interest-free loans. When you need a little extra support.
* Great discounts. Free entry to exhibitions, discounts in our shops and cafés, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to build a culture that recognises and values different backgrounds, mindsets, skills, experience and expertise. By welcoming difference, we believe we become a stronger and more inspiring organisation for colleagues and visitors alike.

Museum Website: https://www.aplitrak.com/?adid=aHJzZXJ2aWNlLjI2OTM0LjExMTkzQHNjaWVuY2VtdXNldW0uYXBsaXRyYWsuY29t