Visitor Experience Assistant

Are you interested in delivering high-quality customer service to visitors of all ages? Are you able to tailor your communication style to speak to different people?

About us

Science Museum Group is here to inspire futures. We aim to grow visitors' science capital and deepen engagement with Science, Technology, Engineering, and Maths (STEM).

The Visitor Experience department is responsible for managing queues and access to the museum by the general public and school groups; up-selling paid for galleries and promoting donations and Gift-Aid on all museum ticket desks; the smooth running of our commercial experiences in Power Up and the IMAX Theatre; and supporting ad-hoc activities in our Enterprises and Visitor Experience areas, such as the Visitor Fundraising desk.

We are now recruiting for Visitor Experience Assistants to join on permanent contracts with both part-time and full-time roles available. These roles are based at the Science Museum in London with the following hours available:

35 hours per week - 7 hours per day (usually 9:15 - 5:15, 9:30 - 5:30 or 10-6) on a fixed rota pattern working every other weekend.

14 Hours per week - 7 hours per day (usually 9:15 - 5:15, 9:30 - 5:30 or 10-6) every Saturday and Sunday.

10 Hours per week - 5 hours per day (usually 10-3 or 11-4) every Saturday and Sunday.

About the role

As a Visitor Experience Assistant, you will be a point of contact for our visitors and thrive to ensure their visit reflects the Science Museum's mission of Inspiring Futures.

You will provide high-quality customer service; handle sales and cash; manage queues; usher customers; promote Gift-Aid and donations; and provide information to our visitors. Assisting the department reach its targets, you will also proactively up-sell Museum's attractions.

We find that colleagues get the most from their time at the Museum when they are the most engaged versions of themselves. And we pride ourselves in being a work environment which welcomes and attracts a diverse range of people.

About you

Regardless of your experience, if you're ready to utilise your communication skills and motivated attitude, we want to hear from you!

By joining us, you will have good communication skills and a friendly and accommodating attitude. You will have a high-level of customer service or willingness to learn the skills to become truly visitor focused. Being able to work and build relationships with a range of different people, you will enjoy supporting others.

You will embody a welcoming approach for our visitors, possessing the confidence to approach and engage with visitors to understand their needs, or to promote Museum activities. You will enjoy working during busy Museum periods, with the ability to remain focused and use your initiative.

Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

Applying

View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.

What we offer

Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

* Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.

* Career growth. We offer enhanced support with personal and professional development.

* Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.

* Health & Dental Insurance. Extra peace of mind, from day one.

* Wellbeing. All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.

* Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.

* Enhanced contributory pension. To support you in saving for the future.

* Interest-free loans. When you need a little extra cash for life events or home improvements.

* Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.

Museum Website: https://www.aplitrak.com/?adid=aHJzZXJ2aWNlLjc3NzQzLjExMTkzQHNjaWVuY2VtdXNldW0uYXBsaXRyYWsuY29t