Part Time (6 Hours p/w) Weekend Retail & Admissions Assistant IWM Duxford x3

Admissions: The key roles and functions are focused on welcome and commercial Income capture. This includes providing an excellent visitor welcome; information about Duxford; entry ticket sales, Gift Aid and guidebook sales. We expect admission staff to cross sell products like Membership.

Retail: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service. IWM Duxford has one permanent shop situated in the admissions area as well as various pop-up shops for special events and Air Shows.

Key duties
You will be expected to work independently as well as across different teams in order to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability.

You will focus at all times on delivering excellent customer service, ensure value for money at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all IWM employees. You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, brand and operational standards.

You will be expected to work across departments effectively, working with individuals, partners and where appropriate volunteers.

To identify and implement learning and development needs for both yourself and your team, including volunteers, if appropriate.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

Due to the seven day nature of our operations, this role requires regular weekend working.

Museum Website: https://www.iwm.org.uk/jobs