Second-Hand Bookshop Volunteer

Responsible to: Retail & Admissions Supervisor

Times/dates: Friday-Sunday

between 11:00 and 15:00
- open to flexibility based on availability
- would not be required to volunteer for all 3 days*

Location: National Army Museum, Royal Hospital Road, Chelsea, London SW3 4HT


Tasks

• Supporting the Retail Team with selecting the most appropriate books and assisting in the pricing process;
• Assisting in setting up the book shop and displaying the books in a logical but captivating way;
• Provide a warm, welcoming and informative experience for visitors, making recommendations and assisting with decisions;
• Processing payments;
• Assisting with feedback on book and pricing recommendations, as well as reporting back any relevant visitor feedback.


Skills Required

• Excellent verbal communications skills
• Friendly and approachable
• Enjoys teamwork and collaboration
• An interest in delivering a high standard of customer service
• An interest in military history


Support & Training

• Full in-house training will be provided that is specific to the role which will include processing payments; site induction; Health and Safety; Equality & Diversity.
• Expenses: reasonable out of pocket lunch and travel expenses to and from place of work.
• Volunteers’ handbook with helpful information.
• Daily support from the Retail team.
• Regular feedback meetings with a member of the Retail team.


Other Key Information

• All days are not mandatory* – this role can be split between multiple volunteers.

• Role will start at the beginning of January.



Benefits

• Becoming part of a friendly and dedicated team.

• Gain practical knowledge of retail within UK Museums and institutions.


The opportunity is open to everyone aged 18 and over.

If interested and to apply, please complete the Volunteer Application Form found on our website.

PLEASE RETURN COMPLETED VOLUNTEER APPLICATION FORMS BY 12PM NOON, ON FRIDAY 21st NOVEMBER 2025

Museum Website: https://www.nam.ac.uk/volunteer