Visitor Services Team Member

Visitor Services Team Member
Location: Dudley
Pay rate: £12.22 per hour
Contracts: Two permanent, part-time contracts
Working Hours: Two different part-time hours - including weekends, evenings and Bank Holidays

The Black Country Living Museum is seeking a Visitor Services Team Member to join the Admissions team. This is an exciting opportunity to join the Museum’s front line and be part of a dynamic team at the heart of our visitor experience. You’ll greet visitors, manage their tickets, and ensure that from the moment they step through our museum doors, they enjoy a friendly and memorable experience.

What will you be doing?
• Greeting and welcoming visitors.
• Checking, scanning, and selling tickets.
• Ensuring the welcome centre is tidy and well-presented at all times.
• Handling face-to-face admissions queries.
• Helping customers navigate the museum.
• Operating the Museums Admissions IT systems (Tessitura).

What are we looking for?
• Respectful and confident people skills.
• Enthusiasm for offering high-level customer service.
• Excellent communication skills.
• Flexible approach to work and hours of work.
• Confident IT Skills.

Who are we?
We are an award-winning open-air museum. Throughout our 47-year history, our aim has always been clear: Inspiring your discovery of the Black Country. We ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.

What can you expect?
• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.

What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.

BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.

Closing date: 4 November 2025

Interviews are expected to take place around 7 days after the closing date, adjustments will be made should successful applicants be unable to attend.

As we say in the Black Country, tara-a-bit!

Museum Website: https://bclm.livevacancies.co.uk/#/job/details/241