Visitor Experience Host(s)

We are hiring for both contracted and casual roles, with hours ranging from zero hours up to a 4-day a week, 23.5 hour role. Please note that all roles involve weekend and Bank Holiday working. For contracted staff, there will be the opportunity to pick up occasional extra shifts as overtime

Main responsibilities

Work as part of a team to deliver an outstanding experience for every visitor:
• Give all visitors to the Museum a warm welcome and help them get the most out of their visit by providing information and support
• Encourage visitors to engage with and learn about the museum through delivering tours and facilitating them experiencing our handling collection
• Communicate with colleagues to ensure the smooth daily operation of public spaces
• Encourage visitor feedback and support the wider improvement of visitor satisfaction

Maintain a safe and secure environment:
• Invigilate and patrol gallery spaces and collection displays, managing the flow of visitors between gallery spaces.
• Report and escalate accidents, safeguarding and security incidents as they arise
• Assist in the evacuation of all public spaces during emergencies

Support the Museum’s fundraising and commercial activities:
• Proactively ask visitors to make donations to the Museum to support the work of the Museum
• Operate the till and ticketing system; sell event tickets
• Encourage visitor engagement with our shop, events and venue hire spaces
• Support the running of commercial events and private hires
• Occasionally provide Retail cover

The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may be reasonably required.

Key performance indicators (KPIs)

• Excellent visitor satisfaction and feedback
• Contributing to team fundraising and commercial targets
• Building strong working relationships with teams across the organisation

Skills/Knowledge/Experience/Personal attributes

Essential:
• Ability to provide excellent service to all visitors/audiences in a busy environment
• Ability to communicate effectively with diverse audiences, actively and through listening
• Ability to use initiative to respond to unexpected challenges
• Enterprising, with a willingness to make a proactive contribution to Museum fundraising & sales targets
• Ability to work well independently and with others
• A passion for making our stories and collections accessible to all

Desirable:
• Confident conversationally and as a public speaker, with the ability to deliver information in an engaging manner
• Strong attention to detail
• Ability to operate a till and ticketing system
• Interest in the subject of Home
• Administrative and IT skills (Microsoft Outlook, Word, Excel)

We welcome applications from all sections of the community and are committed to maintaining an inclusive working environment, with a diverse workforce. We value individuality, equity and representation and appoint on merit.

As a Disability Confident Committed employer, our recruitment is inclusive and accessible. If you would like to request an alternative application format on disability grounds, please contact [email protected]

Other requirements

A DBS criminal record check at the appropriate level will be required before the successful candidate can start work. Please let us know if you are already on the update service https://secure.crbonline.gov.uk/crsc/check?execution=e1s1

We welcome applications from all sections of the community and are committed to maintaining an inclusive working environment, with a diverse workforce. We value individuality, equality and representation and appoint on merit.

This role requires weekend working, bank holidays and occasional evening work offered.

This role will require a DBS clearance.

Working to make Museum of the Home an amazing place to work.

Benefits
We aim to provide a stimulating working environment for everyone in the team. You’ll be working alongside great colleagues and in a beautiful Grade I listed building.
You are also entitled to other employment benefits when you join us:
• 25 days paid holiday per year (increasing by one day per year, up to 30 days), plus bank holidays (FTE)
• Membership to one of two pension schemes
• Staff discount in our shop
• Free access to many exhibitions, museums and art galleries in London
• Enhanced sick pay and family leave
• Cycle to work scheme
• Season Ticket Loan
• A confidential Employee Assistance Programme
• Free tea and coffee
We also have various groups for staff to join:
• Wellbeing forum
• Climate Action Group
• Equity Action Group

Museum Website: https://museumofthehome.org.uk/about-us/work-with-us/