Visitor Experience Officer

Location: St Pancras
Contract: Fixed Term for 6 months
Hours: Full time (36 hours)
Grade: C
Salary: £28,119 per annum

About the role
We have an exciting opportunity for a customer focused team player to join the Visitor Experience Team.

The Visitor Experience Team is responsible for delivering the highest standard of service at a variety of different reception points throughout the visitor journey, including the information desk, exhibition galleries and reader registration. The team are responsible for all sales KPI’s around tickets and memberships and the delivery of the public and commercial tours programme.

We work within the Commercial Services Department alongside Membership, Retail, Publishing, Commercial Brand Development, Catering and Events.

The successful candidate will have significant and demonstrable experience of working in a customer facing role, with excellent communication and problem solving skills, experience of direct line management and experience delivering tours or public speaking.

This is a fixed term contract for 6 months. Hours will be worked on a rota basis and will include Saturday, Sunday and Bank Holiday working. The post holder will work 36 hours, over 5 shifts per week between the hours of 9.00 am and 8.00 pm. Alternative working pattern applies for weekend working, approximately 2 weekend days every 4 weeks.

About us
We are the national library of the UK and we are here for everyone. Our shelves hold over 170 million items – a living collection that gets bigger every day. Although our roots extend back centuries, we aim to collect everything published in the UK today, tomorrow and far into the future. Our trusted experts care for this collection and open it up for everyone to spark new discoveries, ideas and to help people do incredible things.

What we can offer you
- A competitive salary.
- A fantastic pension scheme with minimum employer contributions of 28.97% (this may be higher dependent on grade).
- Flexible working hours, with the ability to take up to 5 days flexi leave in a 3-month period.
- 25 days holiday.
- Full details of employee benefits can be found on our Careers: Benefits

Closing date: 29 October 2025

We are unable to provide sponsorship under the UK Skilled Worker visa for this role.

We particularly welcome applications from Black, Asian, Mixed Race and other ethnically diverse candidates and disabled candidates. We would like to increase the representation of these groups within The British Library to ensure our workforce is as diverse as the public that we serve. Creating an inclusive workplace is the core of our business and a way to engage the diversity of thought that is essential to achieve our aims.

Museum Website: https://ce0752li.webitrent.com/ce0752li_webrecruitment/wrd/run/ETREC179GF.open?WVID=5071482BMD