Details:
Location:
GreenwichCategory:
Front of house/visitor servicesSalary:
£10,122 per annum (£26,027 pro rata)Contract type:
Contract PermanentHours:
Part timeTelephone:
02083128565Bookings and Customer Service Coordinator
About us
Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.
The Role
Working within the Bookings and Customer Service team and reporting to the Bookings and Customer Service Manager, the role holder will help to provide a comprehensive booking and information service for all sites at Royal Museums Greenwich, supporting the department in the delivery of its commercial and corporate objectives. The team is responsible for using and updating the bookings and admissions system, offering service of the highest standard, putting visitors first and promoting Royal Museum Greenwich’s values.
The role encompasses all elements of bookings and customer service, from processing ticket sales for all paid sites - including the promotion and upsell of Museum events, exhibitions, and activities - to managing and co-ordinating school bookings, membership events, educational events, third party ticket sales and group bookings.
Some key responsibilities include communicating with visitors by phone and email; providing advice, support, guidance, and information to enhance the booking/visitor experience, answering all enquiries and resolving problems, ensuring responses follow Royal Museum Greenwich Customer Service procedures and processes, monitoring all systems and the website to ensure optimum performance and accuracy, reporting any issues to the Bookings and Customer Service Manager, and performing a variety of administrative duties.
The successful candidate will have a passion for delivering a great visitor experience and managing visitor expectations, excellent customer services and sales skills, and excellent IT and written skills, along with the ability to solve problems and to ask for assistance where necessary. Experience of working within a museum, the heritage sector, a box office environment, or visitor attraction is desirable but not essential.
This is a part-time, permanent role in Band 8 - Assistants. Core hours of work will be 14 per week, working Saturday and Sunday between the hours of 8am and 6pm (typically 9am to 5pm).
Benefits
We offer a culture encouraging inclusion and diversity, a generous pension scheme, 22 days annual leave (pro rata) increasing to 25 days annual leave (pro rata) after one year, 30% discount in our cafés and shops, interest-free season ticket and bike loans, training opportunities and continuous performance management reviews to support personal and career development, NMDC reciprocal agreement for free admissions to other museums and galleries’ paid exhibitions, and an environment with flexible working options.
EDI
Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.
We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided with the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.