Retail and Admissions Assistant

Churchill War Rooms

Beneath the Treasury on Whitehall, Churchill War Rooms houses the very rooms from which Winston Churchill and his war cabinet directed the war. 500,000 visitors a year come to explore the historic rooms and discover the stories of those who lived and worked here. And the rooms themselves are only half the story; there is also the award winning Churchill museum to explore, to learn all about the man himself. As a member of the Retail and Admission team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.

Admissions: The key roles and functions are focused on welcome and income. This includes providing an excellent visitor welcome; information about the site; entry ticket sales, guidebook sales and handing out and collection of the audio guides.

Retail: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service. Churchill War Rooms has one shop, situated near the admissions area.

You will be expected to work independently as well as across different teams in order to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability.

You will focus at all times on delivering excellent customer service, ensure value for money at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all IWM employees. You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, ensure value for money at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all IWM employees.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description on the IWM Jobs website.

Museum Website: https://www.iwm.org.uk/jobs